Service Delivery Coordinator - Data Center Cabling & Hardware

PitCia iT; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology consulting firm is seeking a Service Delivery Coordinator located in Malaysia. The role involves coordinating service delivery activities for data center operations and managing client communications. Ideal candidates should have 3–5 years of experience in service delivery and knowledge of ITIL processes. This position offers a chance to work in a dynamic financial environment with a focus on high service standards.

Qualifications

• 3–5 years of experience in service delivery coordination or data center operations.
• Familiarity with ITIL processes and service management tools.
• Hands-on understanding of data center cabling and hardware lifecycle management.

Responsibilities

• Coordinate daily service delivery activities related to data center operations and hardware deployment.
• Track and manage scheduled maintenance and equipment deliveries.
• Maintain service records and documentation for compliance.

Skills

Service delivery coordination

Data center operations

IT infrastructure support

ITIL processes

Communication

Coordination

Education

Diploma or Bachelor’s Degree in Information Technology

Tools

ServiceNow

Jira

BMC Remedy

Excel macros

Power BI

Python scripts

Job description

Position Overview

Position — Service Delivery Coordinator – Data Center Cabling & Hardware Works

Experience — 3 to 5 Years

Note: This job is only available to those residing in Malaysia.

The Service Delivery Coordinator supports the delivery and operational management of data center and infrastructure services for a key banking client. Working under the guidance of the Service Delivery Manager, the coordinator ensures that all service requests, incidents, and project activities are efficiently managed in compliance with banking security and service level requirements. This role demands strong coordination, communication, and documentation skills to uphold the high service standards expected in a regulated financial environment.

Key Responsibilities

• Coordinate and monitor daily service delivery activities related to data center operations, structured cabling, hardware deployment, and infrastructure support.
• Ensure that incidents, service requests, and change tasks are completed within agreed SLAs and follow ITIL best practices.
• Track and manage scheduled maintenance, hardware refresh, and equipment deliveries for banking data centers.
• Maintain detailed service records, asset updates, and job documentation in accordance with bank governance standards.

Client & Stakeholder Communication

• Serve as a key liaison between the bank’s IT teams, vendors, and the internal service delivery organization.
• Support the Service Delivery Manager in client communications, service reviews, and reporting.
• Escalate critical incidents or risks proactively to ensure prompt resolution and minimal business disruption.

Process Management & Compliance

• Ensure all service delivery processes align with ITIL, bank-specific operational policies, and data center security protocols.
• Maintain audit-ready documentation for compliance with regulatory and internal controls.
• Support root cause analysis (RCA) and continuous improvement initiatives for recurring incidents or service gaps.

Project & Coordination Support

• Coordinate infrastructure projects such as hardware installations, cabling works, system migrations, and network upgrades.
• Liaise with project managers, engineers, and logistics teams to ensure timely resource and equipment availability.
• Track milestones and progress using service management tools (e.g., ServiceNow, Jira, Remedy).
• Assist in generating reports and dashboards for project tracking, capacity management, and performance analytics.

Automation & Reporting

• Support automation and reporting initiatives using tools such as Excel macros, Power BI, or Python scripts.
• Maintain service performance dashboards and assist in producing monthly and quarterly service review reports.

Qualifications & Skills

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline.
• 3–5 years of experience in service delivery coordination, data center operations, or IT infrastructure support, preferably in a financial institution or managed services environment.
• Familiarity with ITIL processes and service management tools (e.g., ServiceNow, BMC Remedy, Jira).
• Hands-on understanding of data center cabling, rack and stack activities, and hardware lifecycle management.

Reporting To

• Service Delivery Manager / Project Manager

Work Domain

• Banking Client’s IT Operations & Infrastructure Teams
• Data Center Vendors and Logistics Partners

About Us

PitCia iT is a global technology and consulting company specializing in SAP consultation, ERP development, Odoo ERP implementation, AI/ML software development, and enterprise solutions. We are expanding our operations in Taipei (Taiwan) and are looking for a Financial Coordinator to join our growing team.

Good luck, and we wish you all the Best

Team PitCia

Mobile: India: ([phone], Australia: ([phone]

Email: [e-mail]

Web: www.pitcia.com