Service Delivery Coordinator

Liyana Auto Service; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local automotive service provider in Negeri Sembilan is seeking a Service Coordinator. Responsibilities include managing customer appointments, handling inquiries, and ensuring efficient service delivery. Ideal applicants are organized, proactive, and have experience in customer service or the automotive industry. This role offers an opportunity to enhance customer trust and streamline operations, contributing to business growth.

Qualifications

• Experience in customer service, administration, or automotive industry is an advantage.
• High level of communication, interpersonal, and follow-up skills.
• Highly organized, responsible, and able to multitask.

Responsibilities

• Welcome customers and manage service appointments.
• Handle customer calls, inquiries, and provide quotations for parts and services.
• Update customers on service progress, costs, and delivery timelines.
• Coordinate with mechanics on repair tasks with attention to deadlines.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Ability to multitask

Proactive attitude

Supplier coordination

Basic vehicle servicing knowledge

Job description

Acts as the central link between customers, mechanics, management, and suppliers. Ensures smooth service delivery, efficient workshop operations, and timely logistics coordination with proactive follow-up and a strong sense of urgency.

Responsibilities

• Welcome customers and manage service appointments.
• Handle customer calls, inquiries, and provide quotations for parts and services.
• Proactively update customers on service progress, estimated costs, and delivery timelines.
• Coordinate with mechanics on repair and maintenance tasks with attention to deadlines.
• Ensure spare parts are available and arrange urgent sourcing without delay.
• Liaise with suppliers and vendors, actively following up on orders, deliveries, and invoices.
• Arrange logistics with delivery partners (e.g., Lalamove) for urgent parts or vehicle movements.
• Notify customers once maintenance is completed and ensure timely vehicle handover/delivery.
• Collect and maintain accurate customer database (name, orders, address, email).
• Prepare invoices, documentation, and regular reports for management.
• Ensure compliance with SOPs, safety standards, and quality control.

Requirements

• Experience in customer service, administration, or automotive industry is an advantage.
• Excellent communication, interpersonal, and follow-up skills.
• Highly organized, responsible, and able to multitask.
• Proactive and able to act with a strong sense of urgency in daily tasks.
• Reliable, consistent, and committed to meeting deadlines without compromising quality.
• Familiar with supplier coordination, logistics, and office software.
• Basic knowledge of vehicle servicing and spare parts preferred.

Strategic Value

• Enhance customer confidence through fast, clear, and reliable communication.
• Reduce delays and downtime through urgency-driven coordination.
• Strengthen supplier and customer trust through consistent professionalism.
• Support business growth through continuous improvement and cost efficiency.