Service Coordinator (Medical Device)

Randstad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading medical device company in Kuala Lumpur is seeking a Service Coordinator. This role involves providing technical support, scheduling service engineers, and driving revenue through service contract renewals. Candidates should have a bachelor's degree and at least 1 year of experience in the medical device industry. The position offers competitive employee compensation and benefits and requires on-site work. This is an exciting opportunity to contribute to an important sector within the healthcare industry.

Benefits

Excellent employee compensation

Benefits

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 1 year experience in the medical device industry.
• Able to manage stress and work resourcefully.

Responsibilities

• Act as the first point of contact for technical support.
• Manage scheduling and dispatching of service engineers.
• Drive revenue through service contract renewals.
• Ensure data accuracy in CRM and lead improvement projects.

Skills

Technical support

Resource scheduling

Analytical skills

Problem solving

Education

Bachelor's degree in Marketing, Science, Business Studies or related

Job description

We are currently looking for a Service Coordinator for one of a Medical Device MNC that specialises with medical equipment. This position requires your urgent attention.

• Reporting to: Service Manager
• Excellent employee compensation and benefits
• Work Type: On-site

Responsibilities

• Act as the first point of contact, providing immediate technical support, troubleshooting product issues, and ensuring quick case resolution.
• Managing resource scheduling and dispatching field service engineers to ensure efficient, timely service delivery.
• Proactively drive revenue by managing the renewal and re-connection of service contracts within the existing customer base.
• Maintain data accuracy in the CRM, ensure compliance with all policies, and lead continuous improvement projects for service processes.

Experience

• Bachelor's degree in Marketing, Science, Business Studies or related qualifications
• Minimum 1 year working experience in the medical device industry.
• Resourceful, analytic and able to work under pressure

How to Apply

Please apply to the job ad above.