Service Coordinator

Yokogawa; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading industrial automation company in Malaysia is seeking a Service Coordinator to provide administration support to the Lifecycle Service Department. The role involves arranging travel logistics, attending to service calls, generating invoices, and performing various administrative tasks. Ideal candidates will have a Diploma in Administration and strong organizational, multitasking, and communication skills. Join us in a diverse and inclusive work culture.

Qualifications

• Minimum Diploma in Administration or related field.
• Previous administrative experience is preferred.
• Proficient in office software and applications.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Arrange all travel logistics, including flights and accommodations.
• Attend to incoming service calls and inquiries.
• Generate a draft invoice for customer review.
• Raise credit note requests with finance if required.
• Raise shipping requests for spare parts.
• Create service orders for service jobs.
• Perform various administrative tasks.

Skills

Organizational skills

Multitasking skills

Communication skills

Interpersonal skills

Education

Minimum Diploma in Administration or related field

Tools

Office software

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

The service coordinator provides strong administration support to the Lifecycle Service Department. Collaborate closely to ensure smooth coordination and effective problem‑solving.

Job Responsibilities

• Arrange all travel logistics, including flights, accommodations, visas, and transportation.
• Attending to incoming service calls and inquiries.
• Generating a draft invoice for customer review for a completed service job.
• Raise a credit note request with the finance department if required.
• Raise a shipping request for spare parts delivery.
• Create a service order for service jobs.
• Perform various administrative tasks.

Qualifications

• Minimum Diploma in Administration or related field.
• Previous administrative experience is preferred; candidates with relevant experience will be given consideration.
• Proficient in office software and applications.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.