Service Centre Advisor – Telco Products

Telecontinent; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading telecommunications service provider in Kuala Lumpur is seeking customer-focused and sales-driven individuals for positions at their Telco Service Centre in major shopping malls. Responsibilities include assisting customers with inquiries, promoting telco products, handling service-related matters, and meeting sales targets. The ideal candidates will have good communication skills in English and Bahasa Malaysia. Various allowances and a competitive salary package are offered based on experience.

Benefits

Commission (Unlimited)

Shift Allowance

Overtime Allowance

Mandarin Language Allowance (RM300)

Qualifications

• Experience in retail, telco, or customer service is an added advantage.
• Friendly and confident in closing sales.
• Willing to work on rotational shifts, weekends, and public holidays.

Responsibilities

• Greet and assist walk-in customers with inquiries about mobile and telco products.
• Promote suitable telco plans and products based on needs.
• Handle service-related matters and process transactions.
• Achieve individual and team sales targets.

Skills

Customer-focused attitude

Sales-driven mindset

Good communication skills in English

Proactive approach

Ability to handle customers

Education

Minimum SPM or equivalent

Job description

Job Summary

We are looking for enthusiastic, customer-focused, and sales-driven individuals to join our team at our Telco Service Centre located in major shopping malls. You will be responsible for assisting customers with inquiries, handling service-related matters, and promoting telco products and devices to meet sales targets.

Responsibilities

• Greet and assist walk-in customers with inquiries related to mobile, internet, and telco products.
• Promote and recommend suitable telco plans, devices, and accessories based on customer needs.
• Handle new line registrations, plan upgrades, SIM replacements, and billing-related inquiries.
• Provide accurate product information, ongoing promotions, and after-sales support.
• Process transactions and ensure proper documentation in accordance with company SOP.
• Achieve individual and team sales targets while maintaining high customer satisfaction.
• Resolve customer issues promptly and professionally.
• Collaborate with the retail and technical teams to ensure smooth daily operations.
• Maintain cleanliness and professional image of the service centre at all times.

Qualifications

• Minimum SPM or equivalent qualification.
• Experience in retail, telco, or customer service is an added advantage.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Friendly, proactive, and confident in handling customers and closing sales.
• Willing to work on rotational shifts, weekends, and public holidays.

Benefits

Salary & Benefits:

• Junior Level (Fresh / <2 years experience): RM2,150 – RM2,500
• Senior Level (2 years & above in Telco Retail): RM3,500 – RM5,000

Allowances:

• Commission (Unlimited)
• Shift Allowance
• Overtime Allowance
• Mandarin Language Allowance (RM300)

Working Conditions

Working Hours: 9:30 AM – 10:30 PM (Follow mall operation hours)

Working Days:

• Option 1: 4 working days, 3 off days
• Option 2: 5 working days, 2 off days
• Located Monday – Sunday, rotational shift.

Working hours are subject to change based on business and operational requirements.

Work Location

• Pavillion Bukit Jalil
• Sunway Pyramid
• Sunway Square