Service Center Operations Lead: Repairs & Service Excellence

Jobstreet Malaysia; Batu Pahat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading service center provider in Batu Pahat, Malaysia seeks a Service Center Supervisor. In this role, you will lead operations to ensure efficiency and productivity while driving customer satisfaction by maintaining high service standards. Responsibilities include supervising staff, monitoring workflows, and managing inventory. Applicants should have experience in electronic equipment repair and a positive service attitude. Proficiency in Microsoft Office is essential, and knowledge of Chinese is preferred.

Qualifications

• Familiar with basic computer operations (Microsoft Word / Excel / PowerPoint).
• Experience in electronic equipment repair is essential.
• Optimistic and hardworking with a good service attitude.

Responsibilities

• Lead and supervise service center operations to ensure efficiency.
• Monitor repair workflow and turnaround times.
• Coach and train service center staff.

Skills

Knowledge of Microsoft Office

Electronic equipment repair

Customer service skills

Problem-solving skills

Leadership skills

Job description

A leading service center provider in Batu Pahat, Malaysia seeks a Service Center Supervisor. In this role, you will lead operations to ensure efficiency and productivity while driving customer satisfaction by maintaining high service standards. Responsibilities include supervising staff, monitoring workflows, and managing inventory. Applicants should have experience in electronic equipment repair and a positive service attitude. Proficiency in Microsoft Office is essential, and knowledge of Chinese is preferred.