Service & Application Engineer

esmo Asia; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading engineering solutions provider is seeking a Service and Application Engineer in Malaysia. In this full-time, on-site role, you will provide field service, troubleshooting, and technical support for customers, ensuring their satisfaction. Key qualifications include expertise in field service, strong technical support skills, and a diploma or degree in engineering. The ideal candidate excels in communication and customer service, and has a background in semiconductor or engineering industries. Join a dedicated team to tackle technical challenges effectively.

Qualifications

• Expertise in Field Service and Troubleshooting of equipment.
• Strong Technical Support skills to diagnose and resolve complex issues.
• Excellent Communication skills for clear interaction with teams and customers.

Responsibilities

• Provide field service, troubleshooting, and technical support for customers.
• Address and resolve technical issues and maintain equipment.
• Ensure customer satisfaction by delivering outstanding service.

Skills

Field Service expertise

Troubleshooting skills

Technical Support

Excellent Communication

Customer Service proficiency

Ability to work independently

Education

Diploma or Degree in Engineering

Job description

esmo Asia, part of the esmo group, specializes in delivering innovative engineering solutions across various industries globally. Established in 2001, the esmo group offers advanced engineering services, including esmo automation for plant engineering and automation technology, esmo semicon for semiconductor solutions, and flextos for drywall and interior construction. Leveraging state-of-the-art technology, cutting-edge machinery, and customized engineering solutions, esmo provides clients with high-quality services at excellent value. The company’s experienced team and commitment to efficiency enable it to meet complex challenges and drive customer success. esmo Asia is a subsidiary of Accuron Industrial Technologies.

Role Description

This is a full-time, on-site role for a Service and Application Engineer, based in Malaysia. The engineer will be responsible for providing field service, troubleshooting, and technical support for customers. Key responsibilities include addressing and resolving technical issues, maintaining and repairing equipment, and ensuring customer satisfaction by delivering outstanding customer service. Additionally, the role involves technical communication and collaboration with internal teams to provide optimal solutions.

Qualifications

• Expertise in Field Service and Troubleshooting of equipment
• Strong Technical Support skills to diagnose and resolve complex issues
• Excellent Communication skills for clear and effective interaction with teams and customers
• Customer Service proficiency to address client needs and build positive relationships
• Ability to work independently and in a collaborative on-site environment
• Technical background or diploma/degree in Engineering or a related field
• Experience in semiconductor or engineering industries is an advantage