Service Advisor (Honda Dealership)

Kah Motor Company Sdn. Berhad; Malacca City; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading automotive dealership in Johor, Malaysia is seeking a Service Advisor. The position involves attending to daily service needs, managing appointments, and promoting service sales. Candidates must have strong communication skills, a friendly demeanor towards customers, and experience in an automotive setting is preferred. This role requires a proactive approach to customer satisfaction and effective coordination with technical staff. Join a supportive team that values excellent service.

Qualifications

• Experience as Service Advisor in automotive dealership.
• Strong communication skills and good command in speaking English.
• Pleasant and friendly demeanor when dealing with customers.

Responsibilities

• Attend to customers’ daily service needs whilst complying with work procedures.
• Manage service appointments registration.
• Promote service and parts sales.
• Coordinate with Job Controllers, Foremen, and Technicians on work progress.

Skills

Strong communication skills

Customer service orientation

Sales motivation

Computer savvy

Fluent in English

Job description

Candidate Requirements

Experience as Service Advisor in automotive dealership

Strong communication skills & good command in speaking English

Computer savvy

Enjoy meeting and working with customers

Pleasant & friendly; able to smile and to treat all customers in a polite, friendly & helpful manner even when handling difficult customers

Have the motivation and drive to push for sales

Job Description

Attend to customers’ daily service needs whilst complying to work procedures

Manage service appointments registration

Promote service and parts sales

Execution of customer service-related duties and responsibilities

Coordinate with Job Controllers / Foremen / Technician on work progress status & inform any delay to customer accordingly

Handle customer complaints and ensures high customer satisfaction

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