Service Advisor: Elevate Customer Experience in Auto Care

German Motors; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive dealership in Selangor, Malaysia, is seeking a motivated Service Advisor to join their team. This role involves providing exceptional customer service, managing repair processes, and liaising with workshop teams. Candidates should have 3-4 years of experience in a customer-facing automotive role and possess strong communication and technical skills. The company offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Minimum 3-4 years of experience as a Service Advisor or in a similar customer-facing automotive role.
• Strong communication and interpersonal skills.
• Good technical knowledge of automotive systems and the repair process.
• Proficient in using automotive software and computer systems.
• Excellent problem-solving and time-management skills.
• A team player with a positive attitude.

Responsibilities

• Act as the primary point of contact for customers.
• Efficiently schedule and coordinate vehicle servicing and repair appointments.
• Liaise with the workshop team to ensure timely completion of all work.
• Provide customers with detailed estimates and obtain approvals for repairs.
• Maintain excellent communication with customers throughout the service process.
• Ensure all customer records and job details are accurately documented.
• Identify and recommend additional services or parts.
• Promote and sell our range of automotive products and services.

Skills

Customer service

Technical knowledge of automotive systems

Communication skills

Problem-solving skills

Time management

Team player

Tools

Automotive software

Job description

A leading automotive dealership in Selangor, Malaysia, is seeking a motivated Service Advisor to join their team. This role involves providing exceptional customer service, managing repair processes, and liaising with workshop teams. Candidates should have 3-4 years of experience in a customer-facing automotive role and possess strong communication and technical skills. The company offers a competitive salary, benefits, and opportunities for professional development.