Service Advisor

Tiong Nam Motor; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Shah Alam is seeking motivated professionals to join their dynamic team. The role involves managing customer service needs, handling appointments, and ensuring high customer satisfaction. Candidates should have at least one year of experience in the automotive industry and be proficient in Microsoft Office. Fluency in both English and Malay is essential. The company offers training, promotion opportunities, and attractive incentives. Reliable commuting or relocation is required before starting work.

Benefits

Training is provided

Opportunities for promotion

Attractive incentives

Yearly bonus

Qualifications

• Minimum 1 year of experience in automotive related business.
• Proficient in Microsoft Office and IT literate.
• Able to communicate proficiently in English and Malay.

Responsibilities

• Attend to customer daily service needs.
• Manage service appointment registrations.
• Promote service and parts sales.
• Coordinate with Job Controller/Foreman on work progress.
• Handle customer complaints to ensure satisfaction.
• Conduct appointment reminders.

Skills

Customer service

Proficient in Microsoft Office

Communication in English

Communication in Malay

Job description

3mo ago , from Tiong Nam Motor (M) Sdn. Bhd.

We are a market leader in the automotive industry with a long history of business in Malaysia. Apart from this, we are Four-time winners of the Honda CEO Award, an award given annually to honour its dealers’ outstanding performances. We are looking for highly motivated, goal-driven, independent, and hands‑on professionals to join the dynamic team at our team.

Responsibilities

• Attend customer daily service needs
• Manage service appointments registration
• Promote service and parts sales
• Execution of CS related duties and responsibilities
• Co‑ordinate with Job Controller/ Foreman on work progress status & inform any delay to customer accordingly.
• Handle customer complaints and ensures high customer satisfaction
• Conduct 1 day before appointment reminder to customer to regularly update customer’s parts status

Requirements & Skills

• Minimum 1 year of working experience in automotive related business or equivalent
• Proficient in Microsoft Office
• IT literate
• Able to communicate proficiently in English and Malay

Benefits

• Training is provided
• Opportunities for promotion
• Attractive incentives
• Schedule: Fixed shift
• Supplemental Pay: Yearly Bonus
• Ability to commute/relocate: Shah Alam: Reliably commute or planning to relocate before starting work (Required)