Service Advisor

Unihub Auto; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service center in Puchong is seeking a personable service advisor to liaise between customers and service technicians. This role includes greeting customers, scheduling appointments, and providing accurate repair descriptions. Prospective candidates should have strong customer service, organizational, and communication skills, along with a solid understanding of automotive technology. Experience in the automotive field and proficiency with system software will be advantageous. Join our team to deliver excellent service and support to our customers.

Qualifications

• Experience in the automotive field may be an advantage.
• Strong understanding of automotive technology and the automotive industry.
• Proficiency with system software.
• Ability to communicate with technicians and customers.

Responsibilities

• Act as the liaison between customers and service technicians.
• Greet customers and listen to their requests.
• Schedule appointments and estimate costs.
• Verify insurance and conduct inspections.
• Test drive cars to assess vehicle issues.

Skills

Excellent customer service

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Tools

System software

Job description

1. Looking for a personable service advisor to act as the liaison between our customers and service technicians.

2. Responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

3. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline and working with technicians to convey the customers' concerns with accurate repair descriptions.

Job descriptions:

1. Experience in the automotive field may be advantage.

2. A strong understanding of automotive technology and the automotive industry.

3. Proficiency with System software.

4. Excellent customer service, interpersonal, and communication skills.

5. Strong organizational, decision making, and problem-solving skills.

6. The ability to communicate with technician, customers.