Service Advisor

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic transportation services company in Kuala Lumpur is seeking a candidate for an automotive service role. Responsibilities include handling customer maintenance requests, managing repairs, and providing technical advice. The ideal candidate holds a diploma or degree in Engineering/Automotive with 2-4 years of relevant experience. This 6-month contract offers career growth and medical coverage alongside a collaborative work culture.

Benefits

Covered medical expenses

Career growth and development

Training and support for skills

Qualifications

• 2-4 years of experience in automotive service (maintenance, repair evaluation).
• Self-motivated, trustworthy, adaptable.
• Experience in an international or fast-changing environment is an advantage.

Responsibilities

• Handle customer requests for routine vehicle maintenance.
• Manage ad-hoc issues such as breakdowns and rescheduled bookings.
• Coordinate accident repairs with insurance providers.

Skills

Technical knowledge of vehicle maintenance and repair

Communication skills

Negotiation skills

Customer service skills

Education

Diploma or Bachelor's Degree in Engineering/Automotive

Job description

• Be part of a dynamic and fast paced environment
• Opportunity to collaborate regionally with various cross functional team

About Our Client

Our client is a transportation services company with a strong international network, the organisation provides flexible solutions that help businesses manage transportation needs more effectively. Its offerings focus on convenience, efficiency, and cost optimisation, while also supporting the shift toward more sustainable practices. By combining industry expertise with innovative tools and customer-focused service, the company plays a key role in simplifying fleet operations and adapting to changing mobility trends.

Job Description

• Handle customer requests for routine vehicle maintenance and servicing.
• Manage ad-hoc issues such as breakdowns, repeat jobs, or rescheduled bookings.
• Review and approve workshop repair estimates and issue work order approvals.
• Coordinate accident repairs by liaising with insurance providers and workshops.
• Provide customers with technical advice and information to ensure proper vehicle upkeep.
• Proactively design and implement measures to enhance the customer experience.
• Ensure smooth coordination between internal teams for timely processing of dealer invoices.
• Monitor and control service approval costs to remain within budget.

The Successful Applicant

• Diploma or Bachelor\'s Degree in Engineering/Automotive or related field.
• 2-4 years of experience in automotive service (maintenance, repair evaluation, cost assessment).
• Strong technical knowledge of vehicle maintenance and repair.
• Excellent communication, negotiation, and customer service skills.
• Self-motivated, trustworthy, adaptable, and able to work independently.
• Proven ability to build and maintain strong relationships with customers, dealers, and partners.
• Experience in an international or fast-changing environment is an advantage.

What\'s on Offer

• Contract (6 Months)
• Covered medical expenses.
• Opportunity to represent a global automotive service provider and be the key contact throughout the customer vehicle lifecycle.
• Career growth and development within an international, fast-paced environment.
• Training and support to strengthen both technical and customer service skills.
• Collaborative culture with exposure to cross-functional teams (operations, commercial, finance).