Server Engineer (Contract)

Averis Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A technology service provider in Kuala Lumpur is seeking a skilled infrastructure manager to oversee various services including Active Directory, Exchange Mail, and Backup solutions. The role involves ensuring optimal server performance, troubleshooting issues, and managing configurations. Candidates should have a degree in IT, relevant experience, and be comfortable with night shifts to support North American operations. Strong knowledge of Windows Server and troubleshooting skills are essential.

Qualifications

• 5 years of relevant experience managing M365, AD, Windows Server, Exchange, and Backup solutions.
• Strong experience in troubleshooting L2/L3 issues and root cause analysis.
• Familiarity with monitoring tools and scripting.

Responsibilities

• Oversee infrastructure services ensuring performance and uptime requirements.
• Design and implement server setups and configurations.
• Prepare capacity and availability reports.

Skills

Troubleshooting L2/L3 issues

Diagnosing root causes

Expertise in Windows Server

Experience with Backup solutions

Familiarity with IT monitoring tools

Education

Bachelor’s Degree in Computer Science or related field

Tools

Veeam

Backup Exec

PowerShell

Solarwinds

Symphony SummitAI

Job description

Overseeing infrastructure services such as Anti-virus, Databases, Active Directory, Exchange Mail, File Services, Terminal Services, IT Scanning, and web servers.

Ensuring servers meet performance and uptime requirements as per Service Level Agreements (SLAs).

Contributing to the design, implementation, and enhancement of server setups and configurations.

Monitoring server and infrastructure services, managing event logs, and taking necessary corrective actions.

Preparing capacity and availability reports for analysis.

Designing and implementing housekeeping routines, system monitoring, and backup operations.

Ensuring backup integrity and performing restore operations as required.

Managing batch job scheduling and resolution of failed jobs.

Reviewing and updating documentation such as SOPs, RCAs, and Knowledge Base articles.

Ensuring compliance with Group IT security standards.

Installing, configuring, and providing L2/L3 support for infrastructure systems, including root cause analysis for incidents and service requests.

Requirements:

Bachelor’s Degree in Computer Science, Information Technology, or related field.

-5 years of relevant experience in managing M365, Active Directory, Windows Server, Exchange, and Backup solutions.

Strong experience troubleshooting L2/L3 issues and diagnosing root causes.

Expertise in Windows Server (2012 R2, 2016, 2019) and clustering, with a focus on AD and Exchange configurations.

Proven experience with Backup solutions like Veeam, Backup Exec.

Certification or in-progress certification in Microsoft MCSE/MCSA, ITIL Foundation, and relevant technologies (M365, AD, Exchange).

Familiarity with monitoring tools (e.g., Solarwinds), ITSM tools (e.g., Symphony SummitAI), and scripting (Powershell) is desirable.

This role requires working permanent night shifts to support Canada region, working hours from 11:30 PM to 9 AM, Monday to Friday.