Sensory & Quality Coordinator — Customer Impact

Barry Callebaut Manufacturing Iberica SA.; Pasir Gudang; On-site; MYR 165,000 - 228,000; Full time

Job summary

A leading global chocolate manufacturer is seeking a Customer Quality & Quality in Design (QID) Coordinator in Pasir Gudang, Malaysia. This role focuses on product design with quality and customer satisfaction in mind, requiring collaboration across multiple departments. Candidates should have a relevant degree and a minimum of 5 years' experience in quality assurance, along with strong communication and leadership skills.

Qualifications

• Minimum 5 years’ experience in quality or CI&TS roles.
• Former role with customer interactions is preferable.
• Knowledge in food safety, including formal training in HACCP.

Responsibilities

• Monitor customer feedback, complaints, and quality metrics for improvements.
• Collaborate with teams to address quality issues.
• Ensure quality standards are integrated into product design processes.

Skills

Analytical ability

Leadership strengths

Strong written & verbal communication skills

Interpersonal skills

Education

Bachelor’s degree in chemistry, Biology, Microbiology, industrial/business engineering or Food Science

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading global chocolate manufacturer is seeking a Customer Quality & Quality in Design (QID) Coordinator in Pasir Gudang, Malaysia. This role focuses on product design with quality and customer satisfaction in mind, requiring collaboration across multiple departments. Candidates should have a relevant degree and a minimum of 5 years' experience in quality assurance, along with strong communication and leadership skills.