Senior Workshop Operations Manager, Automotive After-Sales

KOS International Limited; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive group in Malaysia is seeking an experienced Workshop Operations Manager to oversee daily workshop operations and drive after‑sales performance. The ideal candidate will have a minimum of 10 years in automotive after‑sales or workshop operations, with strong leadership experience and technical understanding. Responsibilities include managing staff, ensuring compliance with quality standards, and achieving commercial targets. Interested applicants should forward their resume to the provided email address.

Qualifications

• Minimum 10 years’ experience in automotive after‑sales or workshop operations.
• Proven experience managing a team of 10+ staff.
• Hands-on knowledge of warranty processes and procedures.

Responsibilities

• Lead daily workshop operations and ensure smooth activities.
• Achieve budgeted sales, gross profit, and key KPIs.
• Coordinate new vehicle preparation and timely delivery.
• Partner with technical department for troubleshooting.
• Identify training gaps and develop staff capabilities.
• Uphold ISO9000 quality processes and compliance.

Skills

Operations management

Technical understanding

People leadership

Liaising with automotive principals

Education

Diploma or higher

Tools

Dealer management systems (DMS)

EPC

Principal portals

Job description

A leading automotive group in Malaysia is seeking an experienced Workshop Operations Manager to oversee daily workshop operations and drive after‑sales performance. The ideal candidate will have a minimum of 10 years in automotive after‑sales or workshop operations, with strong leadership experience and technical understanding. Responsibilities include managing staff, ensuring compliance with quality standards, and achieving commercial targets. Interested applicants should forward their resume to the provided email address.