Senior Tour Operations Manager — Flexible Hours & Growth

M.S. Star Travel Agencies Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A prominent travel agency in Kuala Lumpur is seeking an experienced leader for the Tours Department. The role requires overseeing a team of consultants, ensuring excellent client communication, and developing tour packages that meet client needs. Candidates must have at least 8 years in the tourism industry, including 4 in management. A Bachelor’s in a relevant field and strong leadership skills are essential. This position offers a competitive salary, medical allowances, and professional growth opportunities.

Benefits

Competitive salary

Medical allowance

Travel discounts

Professional growth opportunities

Flexible working hours

Collaboration in industry events

Qualifications

• Minimum 8 years in tourism and travel industry, at least 4 years in leadership.
• Strong understanding of travel destinations and industry regulations.
• Desirable knowledge of key tour products like Trafalgar and ClubMed.

Responsibilities

• Lead and mentor a team of tour consultants.
• Organise weekly meetings to strategise and review performance.
• Oversee design, pricing, and execution of tour packages.
• Develop marketing strategies to promote tour products.
• Build relationships with local and international partners.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Travel Management Software Proficiency

KPI Development

Budget Management

Team Collaboration

Education

Bachelor’s degree in Tourism, Hospitality, or Business Administration

Tools

Microsoft Office

CRM Platforms

Job description

A prominent travel agency in Kuala Lumpur is seeking an experienced leader for the Tours Department. The role requires overseeing a team of consultants, ensuring excellent client communication, and developing tour packages that meet client needs. Candidates must have at least 8 years in the tourism industry, including 4 in management. A Bachelor’s in a relevant field and strong leadership skills are essential. This position offers a competitive salary, medical allowances, and professional growth opportunities.