Senior Tesla Sales Advisor - Kuching, East Malaysia

TESLA; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electric vehicle manufacturer in Kuching is seeking a Senior Sales Advisor to provide an exceptional customer experience and maximize sales. The role requires strong communication skills, a passion for sustainable energy, and the ability to educate guests on Tesla products. Candidates should have prior customer service experience and must maintain a valid driver's license.

Qualifications

• Customer service experience required.
• Positive and enthusiastic about sustainable transportation.
• Self-starter with exceptional time-management skills.
• Ability to manage multiple projects and adhere to deadlines.
• Strong communication skills in local language and English.

Responsibilities

• Engage guests personally and ensure they feel welcome.
• Maximize sales through customer service and product knowledge.
• Educate and excite guests about Tesla products.
• Maintain accurate sales and delivery information in CRM.

Skills

Customer service experience

Strong communication skills

Time management

Team mentality

Knowledge of Tesla products

Job description

Senior Tesla Sales Advisor – Kuching, East Malaysia

At Tesla, our Senior Tesla Advisor consistently delivers an incredible educational, immersive, and exciting experience to all customers. They are the front line and brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences.

As a Tesla Advisor, you will support customers from the moment they walk into our showroom to learn about Tesla. You will help deliver an equally innovative buying experience.

Responsibilities

• Engage walk‑in guests promptly, personally, and with the goal of opening conversation and ensuring they feel welcome.
• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures to meet customer needs while helping Tesla achieve its goals.
• Understand guests, their intent and timeline to purchase, and create a robust Customer Profile.
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and agenda.
• Demonstrate mastery of all Tesla products and services, and local incentives for EV owners.
• Help maintain a healthy sales pipeline by collecting customer contact information and scheduling test drives for individuals who exhibit purchase intent or potential.
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management.

Requirements

• Customer service experience required.
• Positive, enthusiastic and passionate about the changes in the personal transportation industry.
• Self‑starter with exceptional time‑management skills and great attention to detail.
• Ability to prioritize, manage multiple projects, and adhere to business‑critical deadlines.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts.
• Strong sense of team mentality and reliability.
• Strong communication skills in local language and English.
• Demonstrated mastery of all Tesla products and services; keep up with EV industry trends and local incentives.
• Ability to work evenings and weekends.
• MUST have and maintain a valid driver’s license and a safe driving record.