Senior Telco Retail Sales Consultant

Private Advertiser; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading telecommunications service provider in Kuala Lumpur seeks a dynamic Senior Telco Retail Sales Consultant. You'll drive sales, mentor new hires, and enhance customer experience while supporting branch operations. Ideal candidates have 5+ years in sales, excellent communication skills, and a strong customer service mindset. This role requires flexibility for shifts, including weekends.

Qualifications

• Minimum of 5 years of experience in sales and customer service, preferably in telecommunications.
• Proven ability to identify sales opportunities and close deals.
• Able to thrive in a fast-paced, team-oriented environment.
• Willing to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Deliver exceptional face-to-face customer service.
• Build and maintain strong customer relationships.
• Achieve branch sales and service KPIs.
• Mentor and coach new hires during their on-the-job training.
• Support external marketing activities and represent the brand professionally.

Skills

Customer service mindset

Sales opportunity identification

Communication skills

Analytical skills

Interpersonal skills

Education

Diploma or Degree in any field

Tools

MS Office tools

Job description

Our client is a leading telecommunications service provider in Malaysia, offering innovative mobile and broadband plans, along with the latest smartphones and digital solutions. We are currently seeking dynamic and passionate individuals to support our client’s retail operations and customer engagement across their nationwide branches.

Job Summary

As a Senior Telco Retail Sales Consultant, you will play a key role in driving sales performance, ensuring excellent customer experience, and supporting smooth branch operations. You will also serve as a mentor to new hires, act as a product expert within the retail team, and be a key contributor to external marketing activities such as roadshows and events.

Job Description

• Deliver exceptional face‑to‑face customer service by providing accurate, efficient and high‑quality assistance.
• Build and maintain strong customer relationships to enhance overall satisfaction and brand loyalty.
• Identify sales opportunities through proactive engagement, product recommendations, and effective upselling or cross‑selling of devices and rate plans.
• Achieve branch sales and service KPIs while ensuring smooth daily operations, including inventory control and adherence to our client’s standard operating procedures (SOPs).
• Provide interim leadership support to maintain seamless branch operations and service quality when required.
• Mentor and coach new hires during their on‑the‑job training (OJT) to accelerate performance and team integration.
• Serve as the designated Product Champion—stay up to date with product knowledge, processes, and systems, and share information effectively with both customers and teammates.
• Support the execution of external marketing activities, including roadshows and promotional events and representing our client’s brand professionally.
• Maintain a professional appearance and positive body language at all times.

Qualifications & Requirements

• A minimum of a Diploma or a Degree in any field with at least 5 years of experience in sales and customer service, preferably in the telecommunications or mobile industry.
• Strong customer service mindset with excellent communication, analytical, and problem‑solving skills.
• Proven ability to identify sales opportunities, persuade customers, and close deals effectively.
• Strong numeracy skills with the ability to perform quick and accurate calculations.
• Computer literate and proficient in basic MS Office tools; able to navigate multiple applications.
• Excellent interpersonal skills—friendly, confident, professional, and able to engage with a wide range of customers.
• Detail‑oriented, able to multitask, and thrive in a fast‑paced, team‑oriented environment.
• Able to work under pressure with minimal supervision.
• Willing to work on rotational shifts, including weekends and public holidays.
• Physically fit to stand for long hours and well‑presented with positive body language.

Application Process

1. How much notice are you required to give your current employer?