Senior Technology Support Executive

Infosys (Malaysia) Sdn. Bhd.; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services company in Malaysia is looking for a passionate and self-motivated candidate for a pre-sales support role. The successful applicant should hold a Bachelor's degree in computer science or engineering and possess strong technical sales and communication skills. Responsibilities include articulating infrastructure design, driving solution sales, and preparing proposals. Relevant certifications in networking and technology are preferred. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates are encouraged to apply.
• Possess excellent technical sales and communication skills.
• Self-motivated with a passion for new technologies.
• Excellent skills in Microsoft Excel for complex bill of materials.

Responsibilities

• Provide technical pre-sales support and articulate infrastructure design.
• Drive solution sales by understanding clients’ technical needs.
• Prepare proposals and respond to RFQs/RFPs.
• Gather requirements and translate them into technical solutions.
• Estimate project implementation efforts and timelines.

Skills

Technical sales skills

Communication skills

Microsoft Excel

Networking knowledge

Data Centre knowledge

Security knowledge

Collaboration technologies knowledge

Education

Bachelor’s degree in computer science or computer engineering

Job description

Job Description

• Provide technical pre‑sales support in articulating infrastructure design with in‑depth product knowledge on any of the given technology i.e. Data Centre, Collaboration, Network and Security solution
• Drive solution sales by understanding clients’ technical needs, translating identified needs into solutions
• Pre‑sales skill development on technologies of OEM which are identified such as Cisco, Checkpoint, Palo Alto, Fortinet, Dell/EMC, HPE, VMware, F5 DNS and/or LTM.
• Proposal Preparation
• RFQ/RFP Tender Pre‑sales support in shared centre environment – Ensure timely response to all the qualified RFP’s and tenders from solution perspective to ensure bid submission.
• Communicate with internal or external stakeholders for requirement gathering using phone or collaboration tools
• Listen and lead the discussion with client for discovery of needs and information gathering.
• Documentation of needs/requirement into solutions, validating with client and close off with a proposal also translating client business needs into technical solution.
• Craft initial bill of material / configuration for complex solution. Identify the suitable model to be proposed based on capacity & sizing features and client IT environment needs.
• Understand client current infrastructure environment and propose relevant solutions and technical services scope of work that are required for end to end implementation.
• Ability to facilitate and lead complex solutioning. Work with client, Principals & vendors for support and internal team and responsible for end to end integration and design.
• Estimate man days effort and craft project implementation work breakdown structure, PM man‑days sizing and timelines.
• Drawing of network diagram in Visio and prepare Power point presentation, in a structured manner translating business requirements into technical design.
• Adherence to Pre‑sales process and collaboration tools to communicate and deliver results.
• Able to perform self‑research on new products within the supported OEMs in response to every changing landscape of solution offering.

Experience and Skill Requirements

• Bachelor’s degree in computer science or computer engineering
• Years of experience: Freshers
• Possess excellent technical sales and communications skills.
• Have passion in new technologies and self‑motivated learning.
• Excellent skills in Microsoft excel to consolidate complex bill of materials, design synchronization and P&L Management.
• Minimum any one of the said deep skills in the following technology towers (Networking, Data Centre, Security or Collaboration) will be relevant professional certification such as:
• Cisco Certified Network Associate (CCNA) is required.
• Nice to have on any of the below certification

Certifications

• Certified in any Gartner’s leader solution in Networking, Data Centre Storage, Server, and Backup Solution in both traditional infrastructure and hyper‑converge environment
• Certified in any Gartner’s leader solution in Security solution
• Certified in any Gartner’s leader solution in Collaboration solution such as Cisco and Avaya.