Senior Technical Support Service Engineer, Thermal

VERTIV (MALAYSIA) SDN. BHD.; Malaysia; On-site; MYR 80,000 - 100,000; Full time

Job summary

A multinational technology company in Malaysia is seeking a Senior Technical Support Service Engineer to provide technical support for thermal products both remotely and onsite. The ideal candidate should have a degree in Mechanical/HVAC/Electrical Engineering and 3-5 years of experience in HVAC/Thermal systems, particularly with Chillers. This role involves technical training, troubleshooting, and may require travel within South East Asia and beyond.

Qualifications

• 3-5 years HVAC/Thermal experience (Chillers) and LEAD SAT, T&C and Repair required.
• Hands-on technical experience in starting up, commissioning and troubleshooting with Chiller Plant Management systems.
• Experience working in a Data Center preferred.

Responsibilities

• Provide technical product support, remotely and onsite.
• Perform technical training to MU Engineers.
• Travel within South East Asia, Japan, and Korea for onsite support.
• Prepare technical notes and root cause analysis reports.

Skills

HVAC

Troubleshooting

Commissioning

Chiller Plant Management

Education

BS Mechanical/HVAC/Electrical Engineering

Job description

Senior Technical Support Service Engineer, Thermal

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JOB SUMMARY: This position will be providing technical product support, remotely and onsite, towards the Market Units Thermal related products; maintain close communication with the R&D and ensure the Market Units are well‑of changes or updates on the products; required to establish, promote and maintain excellent rapport with co‑workers, sales representatives and others as appropriate.

RESPONSIBILITIES:

• Perform a variety of complicated work related tasks
• Perform technical training to MU Engineers
• Capable of working with little supervision based upon training
• In all aspect of the job, need to have a higher standard of conduct.
• Must act and perform as a role model.
• Willing to travel within South East Asian countries along with Japan and Korea onsite short notice for onsite support.
• Render Onsite and phone assistance to customers and fellow associates
• Support Customer Engineer MU for technical service issues/problem onsite.
• For Maintenance, troubleshooting, Installation, testing, commissioning, troubleshooting and repair
• Prepare technical notes, preliminary and final root cause analysis report
• Provide technical training to MU Customer Engineer and partner Service Engineer.
• Implement Failed Changes Notice and Field Service Bulletin according to published guidelines.

REQUIREMENTS:

• Graduate of BS Mechanical/HVAC/Electrical Engineering
• Preferably have experience working in Data Center
• With 3-5 years HVAC/Thermal Experience (Chillers) and LEAD SAT, T&C and Repair
• Must have hands‑on technical experience in starting up, commissioning and troubleshooting with with Chiller Plant Management systems

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture

OUR BEHAVIORS

• Own It
• Think Big and Execute
• Act With Urgency
• Own It
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example