Senior Technical Support Lead (.Net)

HCL Technologies Malaysia SDN BHD; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology solutions provider seeks a Senior Technical Support Lead in Kuala Lumpur. The role involves overseeing and leading the technical support of applications built on .NET, Angular, and SQL Server technologies. Responsibilities include providing technical guidance, managing stakeholder communication, and ensuring application availability. Candidates should hold a Bachelor's degree in IT or Computer Science and possess proficiency in .NET and ASP.NET, with experience in application support projects being essential. This role requires flexibility for early morning shifts.

Qualifications

• Proficiency in .Net framework and ASP.Net is mandatory.
• Experience in application support projects is required.
• Relevant certifications in .NET, Angular, and SQL Server are advantageous.

Responsibilities

• Lead the technical support of software solutions using .NET, Angular, and SQL Server.
• Provide technical leadership and guidance to the support team.
• Collaborate with stakeholders to resolve incidents.
• Conduct code reviews and troubleshoot technical issues.
• Manage stakeholder communication for updates.

Skills

.Net framework

ASP.Net

Angular framework

SQL Server

Problem-solving skills

Leadership abilities

Effective communication

Education

Bachelor's degree in information technology or Computer Science

Job description

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Summary

The Senior Technical Support Lead will be responsible for overseeing and leading the technical Support of applications that are built on .NET, Angular, and SQL Server technologies. The role involves providing technical Support, leading a team of Support Analysts, and ensuring the applications are available for end users without downtime.

Responsibilities

• Lead the technical support of software solutions using .net, angular, and sql server technologies.
• Provide technical leadership and guidance to the Support team throughout the maintenance lifecycle.
• Collaborate with stakeholders to gather details on the incidents and establish resolution solutions that meet business needs.
• Conduct code reviews, ensure coding standards are followed, and troubleshoot technical issues as needed.
• Manage stakeholder communication to ensure updates reach the appropriate stakeholders throughout the timelines.
• Stay updated on industry trends and best practices related to .net, angular, and sql server technologies.

Requirements

• Bachelor’s degree in information technology, Computer Science or related fields.
• Proficiency in .Net framework and asp.net.
• Experience in angular framework is a plus.
• Experience in application support projects is mandatory.
• Understanding of sql server and database management.
• Excellent problem-solving skills and ability to think critically.
• Demonstrate leadership abilities.
• Effective communication skills and ability to collaborate with cross functional teams.
• Relevant certifications in .NET, Angular, and SQL Server technologies are a plus.
• Should be willing to work in early morning shifts (5 AM Malaysia time) as well as regular shift (8 AM Malaysia time).

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Lead?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a .Net Analyst?
• How many years' experience do you have as an ASP.Net Developer?
• How many years' experience do you have as an Angular .Net Developer?