Senior Technical Engineer - Network

CTC Global Sdn Bhd; Penang; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Malaysia is looking for a qualified candidate to provide technical assistance and support to engineering teams. Responsibilities include managing project deployments, conducting testing and commissioning, and ensuring timelines are met. The ideal candidate will possess a degree in IT, CCNA certification, and a minimum of 5 years' experience in network management, with proficiency in troubleshooting technologies and network security tools.

Qualifications

• Minimum 5 years’ experience deploying and managing infrastructure.
• Must be CCNA certified and familiar with various networking products.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues.

Responsibilities

• Provides technical assistance to Level 1 engineers.
• Responsible to carry out complex installations across multiple technologies.
• Conducts project testing and commissioning with customers.

Skills

CCNA certification

Problem-solving skills

Presentation skills

Analytical skills

Education

Degree in Information Technology or equivalent

Tools

Wireshark

Trend Micro

Fortigate

Cisco ASA Firewall

Job description

Provides technical assistance to Level 1 engineers

Provides onsite or offsite support to customers

Involved in department rotation standby roster

Leads project incident reports from technical perspective

Responsible to carry out complex installations (more than one technology)

Ensures project deployments are according to timelines

Provides input to develop project documentation

Captures and updates project implementation technical issues for lessons learned

Conducts project testing and commissioning with customers

Updates installation tickets in a timely manner in Field Service Management System

Updates timesheet in Intranet system timesheet

To conduct a minimum of one knowledge sharing session

Education and Experience:

Degree in Information Technology or equivalent

Minimum 5 years’ experience deploying and managing infrastructure

Must be CCNA certified (Cisco Certified Network Associate), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE shall be advantage.

Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.

Strong presentation, analytical and problem-solving skills

Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.

Advanced experience in troubleshooting layer 2 and 3 routing and switching issues

Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations

Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc

Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools

Experience with disaster recovery planning and execution.

Possess a positive attitude with strong verbal and written communication skills

Ability to work independently and within a team