Senior Technical Consultant

The Access Group; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading business management software provider in Kuala Lumpur seeks a Technical Consultant to drive technical excellence in payroll systems. The successful candidate will explore AI-powered process improvements and collaborate with various teams to deliver innovative solutions. With a focus on transforming how payroll solutions are delivered, this role requires a foundational understanding of modern technologies and a strong analytical mindset.

Benefits

Competitive salary

25 days of leave

Health contribution

Charity days

Qualifications

• Minimum 5 years of technical experience in payroll systems.
• Strong SQL skills and experience with data migration and analytics.
• Proven ability to learn new technologies quickly.

Responsibilities

• Drive technical excellence and explore AI-powered improvements.
• Provide technical expertise for high-complexity client implementations.
• Collaborate with product managers to influence product direction.

Skills

Technical experience in payroll systems

Foundational understanding of technical languages

Enthusiasm for AI and machine learning

Strong analytical mindset

Understanding of Australian payroll legislation

Experience with system integration

Strong SQL skills

Familiarity with coding structures like Python

Excellent problem-solving skills

Ability to lead and influence

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

We are seeking an innovative Technical Consultant to join our Professional Services team, with a primary focus on driving technical excellence and exploring AI-powered process improvements for our Access Definitiv payroll platform. This role is designed for someone with foundational technical knowledge who is eager to grow their expertise in AI and emerging technologies while spending approximately 60% of their time on process optimization and innovation initiatives, with the remaining 40% supporting strategic client implementations.

The successful candidate will work closely with the business to identify and implement process improvements using AI and automation technologies, learning and developing these skills as a core part of the role. You’ll be instrumental in transforming how we deliver payroll solutions by embracing cutting‑edge technologies to create scalable, efficient processes. This role will follow ANZ business hours and comes with a shift allowance to support the working arrangement.

Day-to-day, you will:

Technical Innovation & Process Improvement (60%)

• Take ownership of AI and automation initiatives from conception through implementation
• Lead technical discovery sessions and champion innovative solutions across the organization
• Partner with the business to identify opportunities for process improvements using AI and machine learning
• Learn and apply new technologies to create innovative solutions for common implementation challenges
• Drive the development of process automation frameworks that can be reused across multiple client implementations
• Build your expertise in AI/ML technologies while creating proof-of-concepts and pilot programs
• Create technical documentation, best practices guides, and reusable implementation templates
• Conduct feasibility studies for AI‑driven enhancements to the Definitiv platform
• Take initiative in developing and maintaining automated testing frameworks and quality assurance processes
• Collaborate with product managers to translate field insights into feature requirements and provide technical feasibility assessments
• Act as the bridge between Professional Services and Product teams, influencing product direction based on real‑world implementation experience

Strategic Client Delivery (40%)

• Provide technical expertise for high‑complexity or strategic client implementations
• Serve as technical escalation point for challenging implementation scenarios
• Conduct technical workshops and training sessions for key clients
• Gather client feedback on technical pain points to inform product and process improvements
• Support pre‑sales activities with technical demonstrations and solution architecture for enterprise clients

Your skills and experiences might also include:

• Minimum 5 years of technical experience in payroll systems
• Foundational understanding of technical languages and modern technologies
• Enthusiasm for embracing and learning AI, machine learning, and automation technologies
• Strong analytical mindset with ability to identify opportunities for process improvement
• Deep understanding of Australian payroll legislation and compliance requirements
• Experience with system integration and understanding of how different platforms communicate
• Strong SQL skills and experience with data migration, ETL processes, and data analytics
• Familiarity with coding structures such as Python or similar
• Demonstrated ability to learn new technologies quickly and apply them to solve business problems
• Proven ability to collaborate with product managers to influence product direction based on technical insights
• Excellent problem‑solving skills with a curiosity for emerging technologies
• Track record of taking ownership of initiatives and driving them to completion independently
• Ability to provide technical leadership and influence without formal authority

What are we all about?

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approximately 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Love Work. Love Life. Be You.