SENIOR SYSTEMS SUPPORT ANALYST

XYNIX; West Coast Division; On-site; MYR 150,000 - 200,000; Full time

Job summary

A local system integrator is seeking a Systems Support Analyst based in Kota Kinabalu. The role involves diagnosing technical issues, performing installations, and documenting systems procedures. The ideal candidate has a degree in IT or Computer Science, along with 2+ years of experience in technical support, and is proficient with ERP systems and MySQL. A commitment to customer service and strong analytical skills are essential.

Benefits

Fair and competitive remuneration

Performance-based reward system

Opportunities for career advancement

Qualifications

• A recognized Degree in IT/Computer Science or relevant qualification.
• 2+ years of applicable experience in technical support or a related field.
• Strong analytical and problem-solving skills.

Responsibilities

• Diagnose technical/system problems via phone, email, or onsite.
• Perform installation, implementation, and maintenance of hardware and software.
• Document systems procedures and guidelines.

Skills

Technical support experience

Analytical skills

Interpersonal communication

Problem-solving skills

Education

Degree in IT/Computer Science

Tools

MySQL

ERP systems

Job description

Confer with customers via phone, email, or onsite to diagnose technical/system problems, troubleshoot issues, and document solutions.

Perform installation, implementation, maintenance of new and existing hardware, software, operating systems including updates, configuration changes and patches.

Troubleshoot and resolve systems related issues.

Document systems procedures and guidelines.

Requirements

• A recognized Degree in IT/Computer Science or relevant qualification.
• 2+ years of applicable experience in technical support or a related field.
• Prior experience with ERP systems and MySql data querying.
• Strong analytical and problem-solving skills.
• Good interpersonal and communication skills.
• Self-motivated and a team player.

Our integrated suite of wellbeing programmes, designed to enhance the employees’ quality of life and welfare, includes the provision of:

• Fair and competitive remuneration.
• Performance-based reward system.
• Opportunities for career advancement based on merit.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Systems Support Analyst?
• Which of the following Relational Database Management Systems (RDBMS) are you experienced with?

XYNIX is a local system integrator that provides total solution incorporating system software, hardware and networking. We seek dynamic highly motivated, willing to learn, self‑discipline and independent individual to be based in Kota Kinabalu.