Senior Support Engineer

Critical Manufacturing; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading software company in Penang seeks an experienced application support professional. You will provide primary support, improve procedures, and troubleshoot with internal teams. Candidates must have over 5 years in application support, great communication skills, and a self-motivated attitude. Desirable skills include knowledge of SQL Server and programming languages like C# and Typescript. This role involves continuous improvement and teamwork, ensuring active communication with customers throughout the support process.

Qualifications

• More than 5 years in application support.
• Great interpersonal and communication skills.
• Time management and organization skills.
• Attention to detail and thorough in work.
• Teamwork to meet deadlines.
• Initiative in seeking improvement.
• Self-motivated and creative.
• Excellent English spoken and written.

Responsibilities

• Provide primary support for application-related requests.
• Improve support procedures and tools.
• Troubleshoot with internal product teams.
• Log and track issues for customer updates.

Skills

Application support

Interpersonal skills

Time management

Attention to detail

Teamwork

Self-motivated

Excellent English skills

Tools

SQL Server

C#

Typescript

Powershell

Bash

Job description

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

In 2023, Critical Manufacturing expanded its footprint to Penang, Malaysia.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

• Application Support – provide primary support by dealing with support requests
• Continuous improvement of support procedures, tools and runtime environment
• Interact with various internal Product teams to troubleshoot and resolve complex problems
• Log and track issues ensuring the customer is kept aware of progress

Requirements

What you must have:

• More than 5 years in application support
• Great interpersonal and communication skills
• Time management, organization and prioritization
• Attention to detail – thorough in work carried out
• Teamwork – working together to meet deadlines
• Initiative – seeking continuous improvement and implementing best practice in technology environment
• Self-motivated and creative in all aspects of your work
• Excellent English skills – spoken and written

What we consider a plus (not mandatory):

• Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
• Experience with SQL Server
• Experience with scripting languages (ex: Powershell, Bash)