Senior Support Consultant – SAP MM

Radii Global; Kuala Lumpur; On-site; MYR 100,000 - 156,000; Full time

Job summary

Radii Global seeks an experienced Senior Support Consultant - SAP MM to provide application support and troubleshoot incidents within the SAP MM module in Kuala Lumpur. The role requires strong knowledge of SAP MM processes, end-user support skills, and collaboration with regional stakeholders to resolve issues within SLAs.

The ideal candidate will have 5-10 years of hands-on SAP MM experience, familiarity with SAP S/4HANA, IT service management, and good English communication.

Qualifications

• 5–10 years of hands-on SAP MM experience, including functional support
• Strong SAP MM knowledge: procurement, purchasing, inventory, goods movement
• Experience supporting end-users and managing incidents
• Familiarity with IT service management processes and SLA-driven support environments
• Experience with SAP S/4HANA is a strong advantage
• Basic ABAP debugging knowledge or ability to work with developers
• Excellent written and verbal English

Responsibilities

• Investigate, troubleshoot, and resolve SAP MM incidents promptly
• Assess change requirements and support implementation of approved changes
• Handle SAP MM service requests with timely response
• Perform SAP MM configuration and enhancements with technical teams
• Monitor system issues, identify root causes, and suggest improvements
• Ensure incidents and requests are managed within SLA
• Collaborate with business users, technical teams, and regional stakeholders
• Maintain records of incidents, solutions, and changes

Skills

SAP MM

SAP S/4HANA

Incident management

End-user support

ABAP debugging

English communication

Education

Bachelor's degree

Job description

We are seeking an experienced Senior Support Consultant - SAP MM to provide application support, troubleshoot incidents, and manage service requests and change requests within the SAP Material Management (MM) module. The ideal candidate will have strong knowledge of SAP MM business processes, experience supporting end-users, and the ability to resolve technical and functional issues within agreed Service Level Agreements (SLAs). Experience with SAP S/4HANA is highly desirable.

Key responsibilities

Investigate, troubleshoot, and resolve SAP MM incidents promptly to minimize business disruption

Assess business change requirements, recommend appropriate solutions, and support the implementation of approved changes

Handle and resolve SAP MM service requests, providing timely support and guidance to end-users

Perform SAP MM configuration and enhancements based on business requirements, working closely with technical and development teams where necessary

Monitor system issues, identify root causes, and recommend solutions to improve system stability and operational efficiency

Ensure incidents, service requests, and change requests are managed within agreed timelines and service standards

Work closely with business users, technical teams, and regional stakeholders to ensure effective support delivery

Maintain accurate records of incidents, solutions, system changes, and support procedures

About you

Bachelor's degree in Supply Chain Management, Business, Information Technology, or a related discipline

5-10 years of hands-on experience in SAP Material Management (MM), including functional support and troubleshooting

Strong understanding of SAP MM processes, including procurement, purchasing, inventory management, and goods movement

Good knowledge of SAP MM integration with other SAP modules, such as SAP FI, SD, and PP

Experience providing SAP application support and managing incidents, service requests, and change requests

Familiarity with IT service management processes and SLA-driven support environments

Experience with SAP S/4HANA is a strong advantage

Basic ABAP debugging knowledge or the ability to work with technical teams on debugging activities is an added advantage

Excellent written and verbal communication skills in English

Strong analytical, problem-solving, and troubleshooting skills