Senior Supply Chain Executive

Cavalier Capital Holdings Sdn Bhd; Simpang Ampat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics and customer service company in Malaysia is seeking a Logistics Executive. The role involves delivering excellent customer service, coordinating logistics operations, and providing solutions to customer inquiries. Candidates should possess a Diploma or Degree, and have a minimum of 5 years of experience in customer service or marketing. Proficiency in Microsoft Office is required. This position offers an opportunity to manage and train junior staff, ensuring compliance with company standards.

Qualifications

• Minimum 5 years of progressive customer service or marketing experience.
• Ability to work effectively to tight deadlines with minimum supervision.

Responsibilities

• Deliver one-stop customer service for logistics operations.
• Resolve customer inquiries and complaints.
• Coordinate logistics operations and monitor shipments.
• Generate reports and manage escalations.
• Train and supervise junior team members.

Skills

Customer service

Logistics operations

Problem-solving

Microsoft Office

Education

Diploma or Degree

Job description

Responsibilities

1. Responsible to deliver the role of “one-stop” customer service provider

• Offering customer service elements that are specific to logistics operations including fulfillment, speed, quality and cost.
• Resolving customer’s enquiries with accurate clarification.
• Liaise, coordinate and follow up closely with all related departments to ensure customers’ expectation are met and all customers’ requests are completed agreed.

2. Collaboration with customers

• Works with clients who have complaints, orders or require information about products/ services purchased.
• Provide solutions to individualized situations and prioritise the customer’s needs.
• Update customers on the schedule as arranged and keep customers’ updated on the progress of their both inbound and outbound shipments.
• Build positive relationship with customer for customer retention and growth of business.
• Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues.

3. Logistics Operations

• Evaluate and select reliable services provider. Monitor the performance and address any issues to ensure timely and efficient for all shipments.
• Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers.
• Collect and analyze service issue and carrier quality information and develop clear and concise report included cost saving proposal.
• Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, etc. Checking and confirming order status on pick-up and deliveries.
• Analyze freight bills for customer specific required information.

4. Reporting

• Liaising with customer & functional departments on delivery and generate reports.
• Adhere to escalation procedures and produce situation corrective action.

5. Training & Supervision

• Manage, coach, train & supervise junior level to ensure compliance to company’s SOP.

6. Any job assigned from the superior from time to time.

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KEY REQUIREMENTS & COMPETENCIES

• Possess at least Diploma, Degree or any other equivalent qualification.

Working Experience

• Minimum 5 years of progressive customer service or marketing experience

Special Knowledge / Skill

• Knowledge for Microsoft office
• Ability to work effectively to tight datelines with minimum supervision.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following types of qualifications do you have?
• Do you have previous invoicing experience?
• How many years' experience do you have as a Logistics Executive?
• Do you have freight forwarding experience?
• Do you have customer service experience?