Senior Student Systems Support Specialist

CYBERJAYA COLLEGE KUCHING; Kuching; On-site; MYR 50,000 - 70,000; Full time

Job summary

A higher education institution in Kuching is looking for a System Support Specialist to enhance the Student Management System (SMS) and Learning Management System (LMS). The role requires 3-5 years of experience in system support, strong analytical skills, and proficiency in English. Responsibilities include resolving support tickets, conducting user training, and participating in system upgrades. A degree in Computer Science and familiarity with educational platforms is essential.

Qualifications

• 3-5 years of experience supporting a Student Management System.
• Exposure to relevant platforms such as UNIT4, Oracle PeopleSoft, etc.
• Experience in the Malaysian private higher education sector is advantageous.

Responsibilities

• Provide day-to-day operational support for SMS and LMS.
• Respond to and resolve support tickets for system issues and user access.
• Assist in gathering user requirements and translating them into specifications.

Skills

Analytical skills

Problem-solving skills

Communication skills

Team player

Education

Bachelor’s Degree in Computer Science or related discipline

Tools

UNIT4

Oracle PeopleSoft

Moodle

Blackboard

Canvas

Job description

A higher education institution in Kuching is looking for a System Support Specialist to enhance the Student Management System (SMS) and Learning Management System (LMS). The role requires 3-5 years of experience in system support, strong analytical skills, and proficiency in English. Responsibilities include resolving support tickets, conducting user training, and participating in system upgrades. A degree in Computer Science and familiarity with educational platforms is essential.