Senior Specialist, Implementation

Mastercard; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Senior Specialist, Implementation in Kuala Lumpur. You will be the central point of contact for customers and Mastercard representatives during end-to-end processing implementation projects.

You will provide testing support for all products and services and guide customers’ processing staff to execute all required activities. You will manage multiple key customer projects in parallel, define standard and non-standard processes, and deliver training to CIS teams and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• Intermediate IT system knowledge with strong understanding of network technology, applications and project management.
• Strong payment transaction processing and industry business principles knowledge.
• API knowledge is required.
• English/Chinese (Bilingual) is a plus.

Responsibilities

• Act as central point of contact for customers and MasterCard representatives throughout processing implementation project end-to-end execution.
• Provide testing support to MasterCard customers for all products and services.
• Act as processing implementation advisor to customers’ processing support staff, guiding execution of all necessary activities.
• Handle multiple key customer processing implementation projects in parallel, including key customers, markets and services/products.
• Define, create, maintain and document standard and non-standard processing implementation processes.
• Provide training to CIS organization, other MasterCard units and the customer.

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Implementation

Overview

• The CIS Testing Team tests MasterCard products and services with financial institutions enabling production electronic payments Globally
• CIS ensures financial institutions are systemically synchronized with MasterCard financial messaging
• The role ensures accurate and precise vetting of customer network interface and systems to process financial payments
• Provides the ability for customers to test new MasterCard Release Code
• Accommodates testing whenever financial institutions make changes on their systems
• Do you enjoy learning new technology?
• Do you like working with customers toward a common goal?
• Have you ever performed a consultative role?

Role

• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution.
• Provide testing support to MasterCard customers for all products and services.
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities.
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Provide training to CIS organization, other MasterCard organizations and the customer.

All About You

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• Intermediate experience in “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management. Strong payment transaction processing and industry business principles knowledge.
• Ability to interact well with the customer, Sr. and Executive management
• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
• Ability to drive change in a technical work environment
• Ability to multi-task covering multiple projects
• Any mobile payment background processing/hands-on on any APIs that is used for authentication or authorization is a big plus
• English/Chinese (Bilingual) is a plus.

API knowledge is required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.