Senior Specialist, Implementation

Mastercard; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Mastercard Inc. in Kuala Lumpur seeks a Senior Specialist, Implementation to lead customer-facing projects with diverse technical scopes. You will guide end-to-end delivery, ensuring quality, reliability, and a seamless customer experience across APAC.

Strong knowledge of payments, Mastercard systems, and project management is required. You will collaborate with multiple teams and customers, translate needs into actionable plans, and drive adherence to global processes and documentation.

Qualifications

• Experience with EMV/mobile payments and authentication APIs is desirable.
• Knowledge of payment processing and Mastercard systems is required.
• Understanding of the 4-party model and transaction lifecycle is essential.
• Proven track record in implementing complex projects and coordinating with internal/external teams.

Responsibilities

• Lead customer-facing implementation projects with technical and non-technical complexity.
• Translate customer needs into implementation activities and documentation for end-to-end delivery.
• Drive electronic payments processing projects following global coordination methodologies.
• Be the subject matter expert on Mastercard products and services for internal and external customers.

Skills

EMV/Contactless

OAuth protocol

APIs for authentication

Payment processing

MasterCard systems

4-party model

Project management

Communication

MS Office

Tools

MS Project

Microsoft Excel

Microsoft PowerPoint

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Implementation

Role

Customer Implementation Services (CIS) is responsible for leading customer-facing implementation projects of both technical and non-technical complexity.

The team manages end-to-end implementation activities, ensuring high-quality delivery, operational reliability, and a seamless customer experience.

Working closely with Customer Delivery, Global Products & Services, and Account Teams across the Asia Pacific region, CIS provides expert consultation, drives implementation initiatives, and delivers post-production support for Mastercard’s core and emerging products.

The team partners with both existing and new customers to ensure successful adoption and ongoing optimization of Mastercard solutions.

Responsibilities

• Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCard's customers and their processor’s transaction processing host interfaces with MasterCard's processing networks.
• Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Be the subject matter expert on MasterCard products and services for internal and external customers.

All About You

• EMV/Contactless or Mobile Payment with understanding of OAuth protocol or any APIs that is used for authentication, or authorization is a big plus
• Understanding of payment transaction processing and industry business principles.
• Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
• Understanding of the 4 party model and the full transaction lifecycle for MasterCard brands.
• Experience with MasterCard services in the past (dual-message/single-message) is a plus.
• Your previous role includes Implementation Project Manager or Project Manager managing multiple complex/key project in a fast-ever changing environment.
• Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting.
• You constantly provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall.
• You work well with other team members to support our customer during and after implementation.
• You are highly motivated, enterprising team player.
• Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.