Senior Solution Application Engineer (SAE)

Advantech Co. Malaysia Sdn Bhd; Seberang Perai; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global leader in industrial computing is seeking a Technical Support Specialist in Penang to provide customer service and technical support. The ideal candidate will have a Bachelor’s Degree in Engineering and 1-2 years of experience. Responsibilities include managing customer relationships, preparing proposals, and supporting projects. Proficiency in English is required, and Mandarin is a plus.

Qualifications

• Bachelor's Degree, Post Graduate Diploma, or equivalent in Engineering required.
• 1-2 years of experience in technical support and after-sales services.
• Strong understanding of industrial protocol, system integration.

Responsibilities

• Provide pre and post sales services to ensure customer satisfaction.
• Prepare proposals and solution demos, follow up with customers.
• Manage projects and internal operations for delivery dates.

Skills

Customer relationship management

Technical support

Problem-solving

Communication

Teamwork

Analytical skills

Education

Bachelor’s Degree in Engineering

Job description

Who We Are

Advantech is the World’s No.1 Industrial PC manufacturer. We have been an innovator in the development and manufacturing of high-quality, high-performance computing platforms since 1983. Advantech’s corporate vision is to enable an intelligent planet and we are a global leader in the fields of IoT intelligent systems and embedded platforms. To embrace the trends of IoT, big data, and artificial intelligence, Advantech promotes IoT hardware and software solutions with the Edge Intelligence WISE‑PaaS core to assist business partners and clients in connecting their industrial chains.

Company Values

• Customer Partnership and Talent Invigoration
• Integrity and Certitude
• Focused Leadership

Company Beliefs

Advantech believes in creating a conductive working environment that nurtures a culture that nourishes teamwork, cohesiveness and competitiveness among our employees. We aim to maintain a work environment that fosters personal and professional growth for all employees.

Key Responsibilities

• Provide pre and post sales services to ensure customer satisfactions.
• Maintain good working relationships with customers by providing solutions and advice based on clients’ needs and requirements.
• Prepare proposals, solution demos and follow up with customers.
• Review project specifications, schematic drawings and product selection for proposals.
• Explore and develop new business opportunities.
• Support software technical support for IIOT, SIOT, and PaaS solutions.
• Support technical issues for DFSI and customers based in Malaysia.
• Project management, dealing with internal operations for delivery dates, partner negotiation, sales co‑visit and ensure that sales commitments on technical points are achievable.
• Provide software technical support including WISE‑PaaS to the ASEAN region.

Requirements

• Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Electrical/Electronic), Engineering (Mechatronic/Mechanical) or equivalent.
• At least one- or two-years’ experience in technical support and after-sales services.
• Strong understanding of industrial protocol, system integration and basic wiring knowledge.
• Knowledge of SCADA systems and industrial protocols is an added advantage.
• Passionate, meticulous and tech-savvy.
• Enthusiastic in learning new technology and strong commitment to customer service.
• Strong creativity and clear understanding of system architecture to generate solutions that meet customers’ needs.
• Analytical, self‑motivated and a good team player.
• Good communication and interpersonal skills.
• English speaking and writing proficiency required. Proficiency in Mandarin is an added value.