Objective
- Provide application support, participate in application customization and integration, user training, installation, implementation support and maintenance to ensure the system availability as per agreed SLA.
- Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.
Responsibilities
Applications Architecture
- Perform planning/enhancement of Group IT solutions architecture.
- Perform development and control best-of-class applications development and management methodologies.
Application and Systems Development
- Perform the development of enterprise class applications and integration in line with Group IT solutions architecture.
- Support of IT application development functions (plan, organise, outsource management and monitor development projects according to set standards).
- Operational efficiency of applications delivery.
- Manage opportunities to improve/enhance existing systems.
- Services include application customization and integration, user training, installation, live implementation support and maintenance.
- Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding and testing of complex programs.
- Manage and resolve application issues.
- Manage production system SLA.
- Provide post-implementation support to the business users related to their areas of supports.
- Ensure compliance to all processes, audit and risk matters in the execution of user story.
Applications Maintenance and Support
- Perform efficient and effective first and-or second level support for applications.
Requirements
- Bachelor’s Degree in Technology/IT/Engineering.
- Minimum 3 years of working experience in Oracle SQL ETL.
- Minimum 3 years of working experience in batch & Shell scripting in UNIX.
- Strong analytic and problem solving skill.
- Working experience with Agile.
- Good communication skill.
- Knowledge of PeopleSoft 9.2, PeopleCode & SharePoint is an added advantage.
- Good knowledge of web services (IIS, Tomcat).
- Experience in Microsoft SQL is added advantage.