Senior Site Reliability Engineer (Application)

Guidewire Software; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

Guidewire Software in Kuala Lumpur is seeking a Senior Site Reliability Engineer to build and evolve the SRE practice for applications on the Guidewire Cloud Platform. You will apply automation, software engineering, and operational discipline to ensure reliability, performance, and scalability of cloud-based solutions.

You will collaborate across teams, develop runbooks, and drive incident analysis to prevent recurrence, while staying current with industry trends and best practices in SRE.

Qualifications

• Proven experience designing and deploying SLI’s, SLO’s, and Error Budgets.
• Experience with application performance monitoring (APM) and telemetry tools to maintain service levels.
• Experience triaging and debugging distributed systems on cloud infrastructure.
• Proven experience designing and engineering CI/CD pipelines within Kubernetes and legacy ecosystems.
• Proven experience building, deploying, and running scalable infrastructure with Terraform and cloud-native approaches.
• Strong understanding of cloud networking, security, and vulnerability management.

Responsibilities

• Collaborate with development teams to troubleshoot and reduce customer impact.
• Develop automated runbooks and proactive issue handling measures.
• Apply engineering principles and automation to operating environments.
• Monitor, maintain, and enhance reliability and performance of Guidewire Cloud Platform applications.
• Leverage automation and software engineering to optimize systems and remove toil.
• Document incidents to improve processes and prevent recurrence.
• Stay updated with SRE trends, tools, and best practices.
• Contribute to a culture of innovation, learning, and continuous improvement.
• Participate in on-call rotations to ensure service availability.

Skills

Python

Go

Java

SLI/SLOs

APM/Telemetry

CI/CD

Kubernetes

Terraform

GitOps/Ansible

Networking/Sec

Tools

Datadog

Terraform

K8s

Job description

Summary

We are searching for a Senior Site Reliability Engineer hungry for a rare chance to transform insurance with the industry's leading cloud platform. As a member of the SRE-Application team, you will be responsible for building and evolving our SRE practice for the application running on our Guidewire Cloud Platform. This is an opportunity to apply your expertise in automation, software engineering, and operational discipline to ensure our cloud‑based solutions' reliability, performance, and scalability.

What You’ll Do

• Collaborate with development teams to troubleshoot and solve problems, reducing customer impact.
• Develop automated runbooks and implement measures to handle issues proactively.
• Apply sound engineering principles and mature automation to our operating environments.
• Monitor, maintain, and enhance the reliability and performance of applications on our Guidewire Cloud Platform.
• Leverage your automation and software engineering expertise to optimize systems and eliminate toil.
• Document and examine incidents to improve processes and prevent future occurrences continuously.
• Stay up‑to‑date with the latest industry trends, tools, and best practices in site reliability engineering.
• Contribute to a culture of innovation, learning, and continuous improvement.
• Participate in on‑call rotations to ensure the availability and reliability of our services.

What You’ll Bring

• Proven experience as a Senior SRE or similar role, with a track record of improving system reliability.
• Strong problem‑solving skills and the ability to analyze complex systems and devise effective solutions.
• Excellent collaboration and communication abilities to work cross‑functionally and clearly document processes.
• Experience with automation, monitoring, and performance optimization tools and techniques.
• Dedication to maximizing uptime, scalability, and delivering an exceptional end‑user experience.
• A passion for technology and a strong desire to continuously learn and grow your skills.
• Alignment with Guidewire's mission to leverage technology to help protect and support others.

Required Skills

• Strong software engineering background with experience in Python, Go, or Java, following best practices (SOLID, DRY, KISS) and writing clean, testable code.
• Proven experience designing and deploying SLI’s, SLO’s, and Error Budgets.
• Proven experience leveraging application performance monitoring (APM) and telemetry tools to maintain expected service levels for our applications.
• Proven experience triaging and debugging distributed systems on cloud infrastructure.
• Proven experience in designing and engineering CI/CD pipelines within K8S and legacy ecosystems.
• Proven experience in designing and engineering monitors, dashboards, and synthetic transactions in Datadog.
• Proven experience building, deploying, and running scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud‑native approaches.
• Proven experience managing infrastructure configuration at scale using multiple approaches and/or tools such as GitOps, Puppet, or Ansible.
• Strong understanding of cloud networking, security, and vulnerability management, with the ability to programmatically remediate infrastructure issues at scale.

Preferred Skills

• SRE Certified in multiple categories.
• AWS Certified in multiple categories.
• Experience writing production‑quality code in languages like Python, Go, or Java, focusing on performance, reliability, and maintainability.
• Proficiency in designing software architectures for distributed systems, including microservices and event‑driven architectures.
• Proficiency with SQL, database administration, data pipelines, performance tuning, and schema design.
• Proficiency with multiple pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, and GitHub Actions.
• Familiarity with open‑source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc.

Why Guidewire

This is an opportunity to join a mission‑driven company and make a real impact in the lives of people facing challenges. You’ll work with cutting‑edge technology, collaborate with talented peers, and grow your skills in a culture that values innovation, teamwork, and work‑life balance. We offer competitive compensation, comprehensive benefits, and opportunities for career development. If you’re a Senior SRE who combines deep technical expertise with a passion for problem‑solving and a commitment to reliability, we’d love to hear from you. Join us in building the software that helps insurers care for their customers when they need it most.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

EEO Statement

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.