Senior Service Readiness Specialist

Dyson GmbH; Johor Bahru; Sur place; MYR 140 000 - 210 000; Plein temps

Avantages offerts par ce poste

Transport allowance

Comprehensive medical care and insured

Résumé du poste

Dyson seeks a Senior Service Readiness Specialist to lead service readiness across new product introductions (NPI) and significant product changes, ensuring readiness for global deployment and lifecycle support.

You will coordinate across Product Engineering, Manufacturing, Supply Chain, Procurement, Quality, Service Operations, Commercial and Market teams, governing Spare Parts Lifecycle and Service BOMs, driving data quality and lifecycle management in ERP/PLM systems.

Qualifications

• Hands-on experience in Spare Parts Lifecycle Management in engineering, manufacturing, service, or product support.
• Experience creating and governing Service BOMs / Master Parts Lists and service assemblies.
• Proficiency in creating and maintaining parts records in PLM/PDM, ERP, or equivalent systems.
• Experience managing parts from NPI through launch, sustaining changes, obsolescence and end-of-life.

Responsabilités

• Own end-to-end spare parts lifecycle from development through end-of-life.
• Develop and release Service BOMs / Master Parts Lists and maintain part relationships.
• Drive data quality and governance in PLM/PDM and ERP systems.
• Translate engineering BOMs and changes into service part requirements.
• Lead readiness for product launches and cross-functional governance.

Connaissances

Spare Parts Lifecycle Management

Service BOM governance

PLM/PDM data management

NPI readiness

Cross-functional collaboration

Data-driven decision making

SAP experience

Siemens Teamcenter

Oracle PLM

Outils

SAP

Siemens Teamcenter

PTC Windchill

Oracle PLM

Description du poste

About the role

The Senior Service Readiness Specialist leads service readiness across new product introductions (NPI), significant product changes, and the sustaining product lifecycle, ensuring products are prepared for global service deployment at launch and remain supportable throughout their lifecycle.

Working across Product Engineering, Manufacturing, Supply Chain, Procurement, Quality, Service Operations, Commercial, and Market teams, the role acts as a central owner and coordinator for service readiness. A core accountability is Spare Parts Lifecycle Management: translating product and service requirements into controlled Service BOMs and parts records, driving accurate parts creation and maintenance in enterprise systems, and managing parts through launch, change, rationalisation, obsolescence, and end-of-life.

Key responsibilities

Spare Parts Lifecycle Management & Service BOM Governance

• Own and govern the end-to-end spare parts lifecycle from product development and NPI through launch, sustaining changes, rationalisation, obsolescence, last-time-buy planning, and end-of-life.
• Develop, maintain, validate, and release Service BOMs / Master Parts Lists, including part-to-product relationships, service assemblies, alternate/substitute parts, supersessions, effectivity, configuration and revision control.
• Drive accurate creation and maintenance of material/part masters and service part records in PLM/PDM and ERP systems.
• Translate engineering BOMs and engineering changes into controlled downstream service parts requirements.
• Ensure data quality and traceability across Engineering, PLM/PDM, ERP, Supply Chain, and Service.
• Drive launch readiness for service parts, including approved specifications, sourcing, system setup, availability, allocation, and market release.

Service Readiness, NPI & Operations

• Lead end-to-end service readiness for NPI and significant product changes, with clear milestones, deliverables, success criteria and sign-off.
• Embed service requirements and parts strategy during product development, validation and launch planning, supporting Design for Serviceability.
• Coordinate readiness of service parts and assemblies, repair procedures, manuals, technical documentation, diagnostics, tooling, training and customer-support content.
• Identify and mitigate readiness risks and launch blockers; maintain dashboards, trackers and executive reporting; lead closure through cross-functional action plans.
• Facilitate readiness reviews and governance across Product Engineering, Manufacturing Engineering, Supply Chain, Procurement, Quality & Reliability, Customer Service, Refurbishment Operations, Service Design and Regional Market teams.
• Monitor post-launch service performance and field feedback, manage sustaining changes, and drive lessons learned and continuous improvement.

About you

• Proven hands-on experience in Spare Parts Lifecycle Management within engineering, manufacturing, service, aftersales, or product support.
• Proven experience creating, structuring, maintaining and governing BOMs, preferably Service BOMs / Master Parts Lists and service assemblies.
• Hands-on experience creating and maintaining parts/material records in PLM/PDM, ERP, or equivalent systems, with understanding of data quality, configuration, effectivity, revision and change control.
• Experience managing parts from NPI through launch, sustaining changes, supersession, obsolescence, rationalisation and end-of-life.
• Experience translating engineering BOMs, configurations and engineering changes into downstream service parts requirements.
• Experience supporting product launches and leading complex cross-functional deliverables in fast-paced engineering or manufacturing environments.
• Strong practical experience creating and maintaining Service BOM / spare parts structures, including part-to-product and configuration relationships.
• Hands-on setup and governance of alternate and substitute parts, including engineering/service changes, effectivity and revision control.
• Practical experience in part rationalisation, obsolescence, end-of-life planning, and material/part master creation and maintenance.
• Demonstrated ability to translate engineering BOMs and engineering changes into downstream service parts requirements across Engineering, PLM/PDM, ERP, Supply Chain and Service.
• Hands-on enterprise system experience, ideally SAP plus a recognised PLM/PDM platform such as Siemens Teamcenter, PTC Windchill, Dassault Systemes 3DEXPERIENCE/ENOVIA, Oracle PLM, or equivalent.
• Proven practical ownership of BOM and parts data and lifecycle changes, with an end-to-end understanding of how Engineering, PLM/PDM, ERP, Supply Chain and Service processes connect.

Preferred experience

• Consumer electronics, home appliances, automotive, medical device, or advanced manufacturing experience.
• Experience working with JDM, ODM, contract manufacturing, or global supplier environments.
• Exposure to service demand planning, inventory, procurement, forecasting, last-time-buy or obsolescence processes.
• Experience with Power BI, Tableau or similar reporting and analytics platforms.
• Strong BOM, configuration and master-data discipline.
• Strong programme/project management and operational execution.
• Excellent stakeholder influencing and communication.
• Lifecycle change-control, risk identification and mitigation expertise.
• Data-driven decision making and analytical problem solving.
• Strong organisation, prioritisation, attention to detail and ownership.

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

In 1978 James Dyson noticed how the air filter in the Ballbarrow spray-finishing room was constantly clogging with powder particles. Then one day he visited a local sawmill and noticed how the sawdust was being removed from the air by large industrial cyclones. Inspired by this, he designed and built an industrial cyclone tower, which removed the powder particles by exerting centrifugal forces greater than 100,000 times those of gravity. Could the same principle work in a vacuum cleaner?