Senior Service Operations Leader

Reeracoen Recruitment; Pasir Gudang; On-site; MYR 70,000 - 120,000; Full time

Job summary

Jora Malaysia is seeking a capable Service Operations Manager to lead daily service operations, coordinate field service and workshop activities, and ensure timely responses to customer requests.

The role supports the Service Manager in achieving targets, supervises technicians, manages workshop and inventory, and upholds safety and compliance while communicating effectively with management.

Qualifications

• Diploma or degree in Electrical/Mechanical or related field.
• Minimum 7–8 years of relevant experience, with strong leadership.
• Experience in field service is preferred; strong management skills.

Responsibilities

• Lead and coordinate daily service operations including field service and workshop activities.
• Assist Service Manager in achieving targets, revenue growth, and cost control.
• Supervise service supervisors and technicians; coach and train staff.
• Oversee workshop operations, tools, rental units and spare parts inventory.
• Evaluate technical issues and support warranty judgments.
• Ensure safety compliance with company policies.
• Act as the key liaison between management and service team; report on directives.

Skills

Leadership

Team management

English & Malay communication

Field service experience

Education

Diploma or Bachelor's Degree in Electrical/Mechanical/related

Job description

Jora Malaysia is seeking a capable Service Operations Manager to lead daily service operations, coordinate field service and workshop activities, and ensure timely responses to customer requests.

The role supports the Service Manager in achieving targets, supervises technicians, manages workshop and inventory, and upholds safety and compliance while communicating effectively with management.