Senior Service Delivery Engineer — SLA Lead & Field Ops

HPE SOLUTIONS (M) SDN BHD; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

An IT solutions provider in Puchong is looking for a Service Delivery Engineer to manage daily ticket dispatch and project planning. The ideal candidate should have a diploma or SPM level education, good English communication skills, and proficiency in Excel. This role requires problem-solving abilities and a proactive work attitude. The position offers a five-day work week with medical and travel claims available.

Benefits

Medical bill claimable

Traveling claimable

Career growth opportunities

Qualifications

• At least SPM or Diploma in a related field.
• Good command of English in reading, writing, and speaking.
• Strong maths skills and proficiency in Microsoft Excel.

Responsibilities

• Dispatch daily tickets to onsite technician.
• Project schedule planning and coordination.
• Conduct interviews for new technicians.

Skills

Technical knowledge

Communication in English

Microsoft Excel

Problem-solving

Time management

Education

SPM/Diploma in related field

Job description

An IT solutions provider in Puchong is looking for a Service Delivery Engineer to manage daily ticket dispatch and project planning. The ideal candidate should have a diploma or SPM level education, good English communication skills, and proficiency in Excel. This role requires problem-solving abilities and a proactive work attitude. The position offers a five-day work week with medical and travel claims available.