Senior Sales Support (Furniture)

JEB ASIA PTE LTD; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading furniture retailer in Kuala Lumpur is seeking a Senior Sales Support to provide customer service and administrative support. The ideal candidate will have over 3 years of experience in sales support, strong communication skills, and proficiency in Microsoft Office. This role is essential for assisting the sales team and managing customer inquiries, ensuring a seamless operation in the furniture sector.

Qualifications

• Minimum 3 years of experience in a sales support or customer service role.
• Strong administrative skills and attention to detail.
• Knowledge of furniture products is an advantage.

Responsibilities

• Assist Sales team with customer inquiries and order processing.
• Prepare sales quotes, invoices, and documentation.
• Coordinate with logistics for delivery and installation.

Skills

Customer service

Order processing

Communication skills

Organizational skills

Team player

Microsoft Office proficiency

Job description

About the role

This is a full-time Sales Support role based in Kuala Lumpur, Malaysia. As the Senior Sales Support (Furniture), you will be an integral member of the Sales team at JEB ASIA PTE LTD, providing high-quality customer service and administrative support to the sales process. This is an excellent opportunity for an experienced sales professional to contribute to the growth and success of the furniture business.

Job Description:

• Assist the Sales team with customer inquiries, order processing, and after-sales support.
• Managing correspondences between suppliers and sales team.
• Work with Sales on providing quotations and proposals. Prepare sales quotes, invoices, and other documentation in a timely and accurate manner.
• Demonstrate and implement cost-saving measures.
• Coordinate with the logistics team to ensure efficient delivery and installation of furniture products.
• Liaise with factories and logistics department on meeting deadlines.
• Prepare mock-up samples & colour scheme confirmation for clients.
• Issue PO to respective factories.
• Meeting with all related departments to ensure the feasibility of launching new products.
• Solve technical problems from project team, sales team and overseas projects to ensure on time delivery.
• Discuss with suppliers about the feasibility of customised products.
• Arrange product lab testing information and technical details.
• Understand all aspects of installation relating to furniture.
• Prepare tender submission and proposal.
• Prepare budget costing and proposal.
• Go through tender specifications with sales manager.
• Get final approval on costing from sales manager.
• Ensure tender is completed and submitted on time.
• Prepare PO and 3D drawings for factory to fabricate.
• Create presentation materials for customer presentation.
• Prepare design concepts for workplace layouts with sketches.
• Take an active approach to learn new products from the supplier range.
• Assist with ad hoc responsibilities as per requested by sales team.
• Maintain accurate sales records and provide regular reporting to the Sales Manager.
• Support the implementation of sales strategies and initiatives.
• Contribute to the continuous improvement of sales processes and customer experience.

Background:

• Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders.
• Strong administrative and organisational skills, with attention to detail.
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint).
• Knowledge of furniture products and industry trends would be an advantage.
• A team player with a positive attitude and a willingness to learn and grow.

About us

JEB ASIA PTE LTD is a leading furniture retailer in Southeast Asia, known for our high-quality products, exceptional customer service, and commitment to sustainability. With a growing presence across the region, we are dedicated to creating beautiful and functional living spaces for our customers. Join our team and be a part of our exciting journey.

Apply now for this exciting opportunity!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Sales Support Role?
• Which of the following Microsoft Office products are you experienced with?
• Do you have order processing experience?
• Do you have customer service experience?
• Do you have experience preparing and submitting tenders?