Senior Sales Operations Analyst

GrabTaxi Holdings Pte. Ltd.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits package

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab in Malaysia is seeking a Sales Operations professional to collaborate with Commercial, Product Analytics and Finance to drive strategies and tools for the Sales teams. This fully onsite role at our Petaling Jaya office focuses on sales planning, forecasting, and data-driven decision making.

You will lead market planning, monitor KPIs, ensure data integrity in Salesforce, and support regional operations.

Qualifications

• At least 4 years of experience in business and sales operations, ideally within Adtech, SaaS, or B2B sectors.
• Experience in influencing designs, implementing, and enforcing cross‑functional processes.
• Proven ability to deliver results and adapt to changing business requirements; strong communication across stakeholders.

Responsibilities

• Act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG; drive country market planning and business reviews.
• Analyze key sales and performance indicators to inform strategic and tactical decisions; ensure forecast accuracy.
• Support sales teams in monitoring and forecasting against quarterly revenue targets and KPIs.
• Provide market and sales data intelligence to aid strategic business cases; define sales strategies and requirements for business systems.
• Ensure data integrity of sales and customer data by advocating proper usage of Salesforce.
• Coordinate with Regional Operations to enhance sales operations efficiency at country level.

Skills

Sales operations

Data analysis

Cross-functional collaboration

Communication & presentation

Independent self-starter

Project management

Stakeholder management

Tools

Salesforce

Power BI

Tableau

GSuite / Microsoft Office

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

At Grab, we empower merchants, advertisers and agencies to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.

Get to Know the Role

Reporting to the Senior Sales Operations Manager, you will be collaborating with members Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.

This is a fully onsite role at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG.
• You will lead the execution of country market planning and business reviews.
• You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
• You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
• You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
• You will partner with sales leadership to define sales strategies and requirements for business systems.
• You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.
• You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.

What Essential Skills You Will Need

• At least 4 years of experience in business and sales operations, ideally within Adtech, SaaS, or B2B sectors.
• Keen interested to learn about digital advertising sales and Grab's ecosystem.
• Experience in influencing designs, implementing, and enforcing cross‑functional processes.
• Independent self‑starter with a 'can‑learn, can‑do' attitude.
• Team Player with the ability to work across a matrix environment in a fast‑paced environment.
• Excellent communication & presentation skills with the ability to transmit across different level stakeholders are imperative.
• Influencing and driving projects independently and ability to start advising the junior team members on process effectiveness.
• Demonstrated ability to deliver results and adapt to changing business requirements; ability to plan, organize, and manage multiple priorities.
• Proficient in GSuite (Docs, Sheets, Slides) or Microsoft Office (Word, Excel, Powerpoint).
• Interest in understanding digital advertising sales and Grab's ecosystem.
• Familiarity with Salesforce.com and tools like Power BI and Tableau for data analysis.

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.