Senior Sales & Logistics Executive

GC PACKAGING SDN. BHD.; Kulai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A logistics and packaging company located in Johor, Malaysia is seeking a Senior Sales & Logistics Coordinator to streamline sales operations. This role involves managing customer orders, ensuring timely deliveries, and improving end-to-end logistics processes. The ideal candidate will have a degree in Business or Logistics, alongside 4-5+ years of relevant experience. Key responsibilities include processing orders, coordinating with the warehouse, and maintaining customer documentation. Excellent communication skills and knowledge of shipping regulations are essential.

Qualifications

• 4–5+ years of experience in sales coordination, logistics, or similar roles.
• Strong knowledge of shipping procedures, incoterms, and documentation.
• Ability to communicate in Mandarin is an added advantage.

Responsibilities

• Handle customer inquiries, quotations, and order processing.
• Coordinate deliveries and shipments with warehouse and logistics providers.
• Track shipments and ensure on-time delivery.

Skills

Customer service

Order processing

Shipping procedures

Communication

Problem-solving

Education

Diploma/Degree in Business, Logistics, or related field

Tools

Microsoft Office

Autocount or ERP systems

Job description

The Senior Sales & Logistics Coordinator is responsible for supporting sales operations, managing customer orders, and ensuring efficient end-to-end logistics processes. This role serves as the key liaison between sales, warehouse, customers and ensuring accurate order fulfilment, timely deliveries, and excellent service.

Job Responsibilities

• Handle customer inquiries, quotations, and order processing with accuracy and speed.
• Provide sales support to the sales team, including preparing proposals, contracts, and customer documentation.
• Maintain updated customer records, pricing lists, and product information.
• Monitor order status and follow up with customers proactively.
• Assist in preparing sales forecasts, monthly sales reports, and performance tracking.
• Coordinate with warehouse and logistics providers to arrange deliveries and shipments.
• Prepare shipping documents (DO, PO, invoices, packing lists, customs forms, etc.).
• Track shipments and ensure on-time delivery to local and international clients.
• Resolve shipping, delivery, and order discrepancies with internal teams and external partners.
• Ensure logistics compliance with trade regulations, customs requirements, and company policies.
• Assist in cycle counts, inventory reconciliations, and stock accuracy improvement.
• Build strong relationships with key customers and partners.
• Ensure high customer satisfaction through efficient order and delivery handling.
• Maintain accurate documentation and filing for sales and logistics activities.
• Prepare weekly/monthly business reports for management.
• Support continuous process improvement for sales and logistics operations.

Job Requirements

• Diploma/Degree in Business, Logistics, Supply Chain, or related field.
• 4–5+ years of experience in sales coordination, logistics, or similar roles.
• Strong knowledge of shipping procedures, incoterms, and documentation.
• Proficient in Microsoft Office, Autocount or ERP systems.
• Excellent communication and customer service skills.
• Strong attention to detail, problem-solving skills, and ability to multitask.
• Ability to work independently and collaborate across teams.
• Experience working with international shipments and freight partners.
• Knowledge of customs regulations and import/export processes.
• Ability to handle multiple tasks and work under pressure to meet deadlines.
• Ability to communicate in Mandarin is an added advantage.