Senior Sales Engineer

Promatrix DC Solutions Sdn Bhd; Cyberjaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading HVAC solutions provider in Malaysia is looking for a Senior Sales Engineer to support the sales team in achieving revenue targets and enhancing customer satisfaction. The role involves managing tender processes, building client relationships, and providing sales support. Ideal candidates will have a basic understanding of HVAC systems and experience in sales. This position requires proficiency in Microsoft Business Central and collaboration with various departments to ensure effective proposals.

Qualifications

• Understanding of HVAC and M&E systems is essential.
• Experience in sales and customer relationship management.
• Ability to prepare sales presentations and responses.

Responsibilities

• Support the sales team in achieving revenue goals.
• Assist in the preparation of presentations and proposals.
• Build and maintain relationships with key clients.

Skills

Sales support

Customer relationship management

Tender preparation

Project management

HVAC systems knowledge

Autodesk Construction Cloud (ACC)

Tools

Microsoft Business Central

Job description

The Senior Sale Engineer will support the sales team in achieving revenue goals and enhancing customer satisfaction. This role involves assisting in managing tender preparation and tender processes, the development and implementation of sales strategies, managing customer relationships, and providing administrative support to the sales department. Possess basic understanding of HVAC and M&E systems, project schedule, critical-path, T&C requirement.

Assist in the preparation of sales presentations, proposals, and contracts.

Presentation of Tender Brief, Tender Proposals and other relevant matters when required.

Maintain accurate records of sales activities, customer interactions, and leads in the company CRM system (Microsoft Business Central).

Update & track changes in projects commercial/financial records in CRM System.

Assist the Bid Lead in tender preparation, commercial/sales activities reporting, tender costing preparation and tender submission.

Follow-up on post tender activities and prepare responses.

Assist the Head of Company in preparing and updating project budget and expenses.

Cross-Functional Collaboration

• Work closely with Company Legal Workgroup for NDA/Contract vetting and other legal related items.
• Work closely with Design, Build, QS and Procurement to ensure compliance and competitive proposal.
• Work closely with Corporate Functions for other business-related matters.
• Share customer feedback with relevant departments and promote improvements.

Customer Relationship Management

• Build and maintain relationships with key clients, ensuring their needs are met.
• Address customer inquiries and resolve issues promptly to enhance satisfaction.

Technology Proficiency

• Good knowledge of Autodesk Construction Cloud (ACC).
• Collaborate with sales team members to identify opportunities for growth and improvement.
• Provide guidance and support to junior sales staff as needed.

Performance Tracking

• Help track and report on sales performance against targets, identifying areas for improvement.
• Assist in preparing regular sales forecasts and progress reports.

Others

• Other tasks and responsibilities assigned by superior.