Senior Retail Operations Executive

KTS CELLULAR SDN. BHD.; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail group in Malaysia is seeking an experienced Senior Retail Operations Executive to oversee daily retail activities and support the retail management team. The ideal candidate will have a diploma/degree in Business or Retail Management, coupled with 4–6 years of retail operations experience. Key responsibilities include supervising retail outlets, monitoring sales performance, and collaborating with HR and Marketing for effective product launches.

Benefits

Competitive salary and performance bonus

Supportive and growth driven work environment

Opportunities for career progression

Qualifications

• Minimum 4–6 years of retail operations experience.
• Fluent in English, Bahasa Malaysia, and Mandarin (both spoken and written).
• Willing to travel and work on weekends or public holidays when required.

Responsibilities

• Supervise and support retail outlets to ensure adherence to company SOPs.
• Monitor sales performance and implement action plans.
• Conduct regular store visits to audit operations and staff performance.
• Collaborate with HR for staff development.
• Coordinate with Marketing for product launches.
• Analyse sales and inventory reports to recommend improvements.
• Handle escalated customer feedback and operational issues.

Skills

Leadership

Communication

Problem solving

Analytical skills

Education

Diploma/Degree in Business or Retail Management

Job description

Senior Retail Operations Executive

We are looking for an experienced and proactive Senior Retail Operations Executive to oversee daily retail activities, ensure smooth store operations, and support the retail management team in achieving sales and operational excellence.

It requires someone who is hands on, analytical, and capable of leading retail teams to deliver exceptional customer experiences while maintaining operational standards.

Key Responsibilities

• Supervise and support retail outlets to ensure adherence to company SOPs and performance targets.
• Monitor sales performance and implement action plans to achieve monthly KPIs.
• Conduct regular store visits to audit operations, merchandising, and staff performance.
• Collaborate with HR and Training teams to ensure staff development and discipline.
• Coordinate with Marketing and Supply Chain teams to ensure smooth product launches and promotions.
• Analyse sales and inventory reports to recommend improvements.
• Handle escalated customer feedback and operational issues.

Requirements

• Diploma/Degree in Business, Retail Management, or equivalent.
• Minimum 4–6 years of retail operations experience.
• Strong leadership, communication, and problem solving skills.
• Willing to travel and work on weekends or public holidays when required.
• Fluent in English, Bahasa Malaysia, and Mandarin (both spoken and written).

Why Join Us

• Competitive salary and performance bonus.
• Supportive and growth driven work environment.
• Opportunities for career progression within a leading retail group.