Senior Retail Operation Executive

Carlo Rino Group Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established retail company in Kuala Lumpur seeks a Retail Manager to lead and motivate the retail team to achieve sales targets and ensure excellent customer service. The ideal candidate has a Diploma in Business Management or Marketing and a minimum of 3 years' experience in the retail industry. Proficiency in English and Bahasa Malaysia is required. Strong communication and negotiation skills are essential for this role.

Qualifications

• Minimum of 3 years of experience in sales or marketing, preferably in the retail industry.
• Proficient in English and Bahasa Malaysia; proficiency in Bahasa Cina is a plus.
• Strong communication, negotiation, and interpersonal skills.

Responsibilities

• Lead and motivate retail team to achieve sales targets.
• Monitor and evaluate the performance of the retail team regularly.
• Plan and forecast staffing needs based on sales trends.

Skills

Team leadership

Communication

Sales strategy development

Stock analysis

Education

Diploma in Business Management, Marketing, or equivalent

Job description

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Responsibilities

• Lead and motivate retail team to achieve sales targets with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service
• Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale
• Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality
• Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements
• Serve as a point of contact for mall management and coordinate mall-wide promotions, events, and initiatives
• Support the execution of in-mall marketing campaigns and store events to drive foot traffic and sales
• Practice top-down and bottom-up communication to ensure business priorities, brand objectives, marketing initiatives and sales targets are well delivered
• Develop and execute effective merchandising & promotional strategies to enhance brand visibility, optimal product assortment, presentation, and placement
• Ensure retail team adhere to visual merchandising standards and ensure appealing product display
• Monitor and analyze stock data, including sales trends, demand forecasting, and lead the team to facilitate accurate replenishment planning

Qualifications

• Candidate must possess at least Diploma in Business Management, Marketing, or equivalent
• Minimum of 3 years of working experience in sales or marketing, preferably within retail industry
• Proficient in English and Bahasa Malaysia (written and verbal). Proficiency in Bahasa Cina is a plus
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team

Application Questions

• What's your expected monthly basic salary?
• How many years' experience do you have in the retail industry?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?