Senior Retail Assistant

Muji Malaysia Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Penang is seeking a candidate to achieve sales targets and ensure excellent customer service. Responsibilities include staff training, efficient cashier handling, and maintaining inventory control. Ideal applicants are Malaysians with at least SPM and 1-2 years of retail experience. The role requires a positive attitude and strong teamwork skills in a dynamic retail environment.

Qualifications

• 1-2 years of retail experience is advantageous.
• Positive attitude and passion for the retail industry.
• Good interpersonal skills and attention to detail.

Responsibilities

• Achieve sales targets through effective planning.
• Conduct daily briefings on sales and promotions.
• Handle customer queries and complaints.
• Ensure accurate cashier handling procedures.
• Coordinate staff training and on-the-job training.

Skills

Customer service

Teamwork

Sales orientation

Problem solving

Education

Minimum SPM

Job description

Job Responsibilities

Planning

• To assist effectively and efficiently by achieving the sales target set
• To ensure action taken in all promotional plans
• To provide constructive idea for increasing revenue
• To make recommendations for slow moving merchandises
• To assist in scheduling the Junior staff duties

Routine / Daily on Sales Floor

• To assist in conducting daily briefing on sales achievement / budget, product launch and promotions, etc.
• To ensure all POP signage are requested with correct information and stock are being displayed well with the correct price
• To guide and ensure the team member as follow:
• Daily Routine
• Daily / weekly housekeeping
• Personal grooming staff
• To check and follow up action of GOODS with expiry date (Health & Beauty / Food)
• To ensure valued merchandise are secured with senor tag,
• especially Garment department
• To ensure and maintain the visualize merchandise standard as accordance in MujiGram
• To ensure the instruction being carried out according to the Weekly action plan
• To ensure work area are adhere to the safety standards as required
• To guide and ensure staff abiding to the store rules and regulation

Cashier Handling

• Effective and efficient cashiering handling procedure
• To check and ensure the accuracy of the daily cash float
• Deposit reconciliation and delivery of deposits to bank through Cisco’s

Customer Service

• To handle customer queries, feedback and complaints
• To create pleasant shopping atmosphere for customer
• To actively motivate the Junior staff to take initiative in greeting the customer

Received/Delivery Inventory Control Ordering

• To report faulty or broken merchandise
• To ensure daily replenishment being carried out
• To provide each individual department in charge with stock listing report so as to ensure all available stock are being displayed
• To monitor stock level and check that all transfer are done correctly
• To ensure stock are properly displayed and kept in good condition
• To monitor on fast and slow moving stock
• To check and ensure that stock receive in correct quantities and promptly reported on any discrepancy or damaged
• To ensure stock sold by first in first out basic

Staff Training

• To co-ordinate sales Training
• To conduct On-job-training (OJT ), upon new hired on board with in accordance to the 5 days training checklist

Teamwork

• To demonstrate positive manner to foster good rapport, promote team spirit and ensure effective two ways communication

Reports

• To prepare the weekly action plan
• To assist any report upon required

Others

• Any other duties assigned by the Retail Supervisor, Retail / Store Manager

Job Requirements

• Minimum SPM with 1 – 2 years of retail experience will be an added advantage
• Positive and with passion in retail industry
• Like interacting with customers and have an eye for details
• Articulate and outgoing
• Result oriented and good team player
• Only Malaysians