Senior Restaurant Manager

Sovereign Star Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A high-end restaurant in Kuala Lumpur is seeking an experienced Restaurant Manager. You will oversee daily operations, manage a team, and ensure exceptional customer service. Ideal candidates have 5+ years in restaurant management, leadership skills, and fluency in Cantonese, Mandarin, and English. Join us and be part of a dynamic team committed to excellent dining experiences.

Qualifications

• Minimum 5 years of experience in a similar restaurant management role.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service orientation and ability to handle complaints effectively.
• Thorough understanding of the hospitality industry and best practices.
• Proven track record of driving operational efficiency.

Responsibilities

• Manage and motivate restaurant staff for exceptional service.
• Oversee daily operations including inventory management.
• Develop strategies to drive revenue and improve profitability.
• Ensure compliance with health and safety regulations.
• Collaborate with marketing for promotional campaigns.

Skills

Leadership skills

Communication skills

Interpersonal skills

Customer service orientation

Problem-solving skills

Multi-lingual (Cantonese, Mandarin, English)

Job description

About the role

Xing Cantonese Cuisine, a high-end Chinese restaurant specializing in seafood dishes is seeking an experienced Restaurant Manager to join their dynamic team in Taman Desa, Kuala Lumpur. As a Senior Restaurant Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service and driving the financial performance of the establishment.

What you'll be doing

Manage and motivate a team of restaurant staff, including servers, bartenders, and kitchen staff, to deliver exceptional customer service.

Oversee the daily operations of the restaurant, including inventory management, cost control, and staff scheduling.

Develop and implement strategies to drive revenue, improve profitability, and enhance the overall customer experience.

Ensure compliance with all relevant health and safety regulations, as well as company policies and procedures.

Collaborate with the marketing team to develop and execute promotional campaigns to attract new customers and retain existing ones.

Provide regular feedback and training to restaurant staff to enhance their skills and performance.

Exceptional customer service & discretion to cater to our high profile guests and VVIPs.

What we're looking for

Minimum 5 years of experience in a similar restaurant management role.

Strong leadership, communication, and interpersonal skills.

Excellent customer service orientation and the ability to handle customer complaints effectively.

Thorough understanding of the hospitality industry, including trends, regulations, and best practices.

Proven track record of driving operational efficiency and improving financial performance.

Ability to work in a fast-paced, dynamic environment and adapt to changing circumstances.

Experience in banquet and functions up to 150 pax.

Multi-lingual candidate with strong grasp of Cantonese, Mandarin and English language.

About us

Xing is a part of an established hospitality group that has been around for 30 years in Malaysia, known for its exceptional service and innovative approach to the industry. We are dedicated to creating unforgettable experiences for our guests and elevated dining experiences crafted with our VIP guests in mind. Our commitment to excellence, sustainability, and community engagement has earned us a reputation as an industry leader.

If you are ready to take on this exciting opportunity and be a part of our dynamic team, apply now.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a restaurant manager?
• Which of the following languages are you fluent in?
• Do you have customer service experience?