Senior Relationship Manager, CBBC

RHB Banking Group; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading regional financial services provider in Malaysia is seeking a dedicated professional to manage and deepen relationships with Middle Market/SME clients. The candidate will drive sales through new customer acquisition and loans, conduct credit assessments, and work collaboratively with product specialists. A Bachelor's Degree in finance or related field and at least 3 years of relevant experience are essential. Ideal candidates should possess strong analytical skills and business acumen.

Qualifications

• Minimum 3 years of working experience in credit with exposure to credit risk management.
• Possess strong credit writing and analytical skills.

Responsibilities

• Maintain and deepen relationships with a portfolio of 30 Middle Market/SME clients.
• Drive primary sales through acquisition of new customers and new loans.
• Carry out account planning with product specialists to identify customer needs.
• Monitor overall customer experience and address process lapses.
• Ensure clients meet credit requirements and manage Non-Performing Loans.
• Provide qualitative credit assessments for applications.
• Work closely with Account Managers to prepare credit proposals.
• Vet, sign, and deliver Letters of Offer.

Skills

Networking

Market knowledge

Financial Analysis

Sales

Proactive

Energetic

Result Oriented

Business acumen

Education

Bachelor's Degree in Finance/Accountancy/Banking, Marketing or equivalent

Job description

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• Maintain and deepen relationships with minimum core portfolio of 30 Middle Market/SME clients.
• Actively drive primary sales through acquisition of new Middle Market / SME customers and through new loans to existing clients.
• Carry out account planning with product specialists to identify customers to engage, and products to offer based on their needs.
• Monitor overall customer experience and pre‑empt or address any process lapses or delays in TAT.
• Ensure customers meet basic credit requirements, and maintain new Non‑Performing Loans (NPL) within approved budget.
• Provide the qualitative credit assessment for each application.
• Work closely with Account Managers to prepare credit proposals.
• Vet, sign and deliver Letters of Offer.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in Finance/Accountancy/Banking, Marketing or equivalent.
• Minimum 3 years of working experience in credit with exposure to credit risk management and commercial including credit processing, evaluation and appraisal is required for this position.
• Possess strong credit writing and analytical skills.
• Required skill(s): Networking, Market knowledge, Financial Analysis, Sales, Proactive, Energetic, Result Oriented and possess good business acumen.

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Banking & Financial Services More than 10,000 employees

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.