Senior Project Manager - BPO

DHL Germany; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Project Manager to oversee projects within the program. The role involves planning, executing, and closing projects, ensuring they meet quality standards and stakeholder expectations. The ideal candidate has at least 5 years of Shared Services experience in Finance & Accounting, strong project management skills, and is fluent in English. This position offers the opportunity to lead teams and drive successful project delivery.

Qualifications

• Minimum of 5 years’ experience in Shared Services for Finance & Accounting.
• Experience as a junior project manager or in BPO organization.
• Participated in LEAN House, transitions, system deployments is an advantage.

Responsibilities

• Oversee operations of individual projects within the program.
• Plan, execute, and close projects efficiently.
• Track and monitor project progress and provide updates to stakeholders.
• Manage global and regional stakeholders for alignment in projects.
• Lead and collaborate with teams to implement projects effectively.

Skills

Project management

Process design and engineering

Quality management tools knowledge

Communication skills

Stakeholder management

Analytical and statistical methods

MS Office proficiency

Managing virtual teams

Education

University degree or equivalent

Knowledge of project management methodologies (PRINCE 2 or PMP)

Job description

Overall Role Purpose

Oversee the operations of individual project within program. Plan, execute and close project efficiently, ensuring they align with organizational goals, stay within timeline, scope, budget, resources and meet quality standard to complete work within program guideline. Coordinate team efforts, manage risks and communicate progress to stakeholders, facilitating successful project delivery.

Specific Role Context

• Create business case, setup PILOT project to validate the business benefits and associated assumptions.
• Design an efficient project framework and strategic roadmap approach for global/ regional implementation.
• Track and monitor project progress, dependencies, budget, resources and provide timely update to stakeholders to steer the decision to accommodate dynamic business development.
• Make data driven and fact-based recommendations to business to mitigate, overcome project risks or challenges.
• Create innovative idea, solution to improve project efficiency and benefit realization.
• Facilitate workshop based on project needs, such as As-Is process review, Design To-Be process, Data Gathering, Problem Solving. Establish project acceptance criteria, success criteria and define KPIs to measure the targeted project benefits.
• Leverage project management tool to control the execution the project and adopt best practice as per industry practice.
• Manage global and regional stakeholders to align on expectations, involvement in the project and decision-making process.
• Support stakeholder and organization to accept changes by defining a processes and strategy to ensure the project’s intended outcomes are embraced and successfully implemented. Lead and collaborate with a physical, virtual team or hybrid team to manage the end-to-end project implementation effectively.

Specific Role Challenges

• Contribute to the Management and Service Line support towards successful execution of the services provided in the center
• Promote quality and transparency as a key levers to operational steering
• Contribute to integrate BPO as the quality and continuous improvement partner for all Service Lines at Finance Operations

Qualifications

Key Capabilities/Competencies

• Solid project management experience
• Process design and engineering
• Good knowledge of quality management tools and approaches
• Strong communication and presentation skills
• Stakeholder management
• High confidence in the usage of analytical and statistical methods
• High confidence in the usage of standard MS office software
• Managing virtual teams

Expected years of experience

• Minimum of 5 years’ experience in Shared Services for Finance & Accounting at junior project management level or as part of the BPO organization
• Having participated in LEAN House, transitions, system deployments an advantage

Educational Qualifications

• University degree or equivalent
• Comprehensive knowledge of project management methodologies (PRINCE 2 or PMP)
• Fluent in English language (written and spoken)