Senior Production Support Analyst – Java/.NET (Hybrid)

Cigna; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global health services provider in Kuala Lumpur is seeking a Technical Support Analyst to join their Production Support team. You will oversee day-to-day activities for applications primarily using .NET and Java technologies. The ideal candidate will have strong troubleshooting skills and experience in Incident Management, working in a hybrid environment with a focus on cloud services. This role requires collaboration across teams to provide technical support and improve processes.

Qualifications

• Strong understanding of .NET technologies and Java.
• Experience in troubleshooting web and backend services.
• Good communication skills with technical and non-technical team members.

Responsibilities

• Support a portfolio of applications with day-to-day production activities.
• Ensure adherence to Service Level Agreements (SLA).
• Collaborate across teams for incident resolution.

Skills

Java

.NET (C#, ASP.NET, .NET Core)

API Debugging

Troubleshooting Production Incidents

Incident Management

Cloud Services (Azure preferred)

Log Analysis & Monitoring

Tools

ServiceNow

Azure Monitor (or AWS CloudWatch)

Jira

Dynatrace & Splunk

OKTA

Confluence

Job description

A global health services provider in Kuala Lumpur is seeking a Technical Support Analyst to join their Production Support team. You will oversee day-to-day activities for applications primarily using .NET and Java technologies. The ideal candidate will have strong troubleshooting skills and experience in Incident Management, working in a hybrid environment with a focus on cloud services. This role requires collaboration across teams to provide technical support and improve processes.