Senior Product Manager (Loyalty)

Hyphen Connect; Malaysia; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading tech company in Malaysia is seeking a Senior Product Manager to drive loyalty and rewards products from concept to launch. You will collaborate with cross-functional teams to gather user feedback, optimize features, and align strategies with business goals. Ideal candidates have over 6 years of product management experience, preferably in Fintech, and a passion for digital finance.

Qualifications

• 6+ years of product management experience, ideally in loyalty or engagement.
• Strong communication skills with ability to work cross-functionally.
• Experience in Fintech/Payment companies is highly preferred.

Responsibilities

• Collaborate with engineering and design to oversee product lifecycle.
• Collect user feedback and analyze performance for improvements.
• Optimize existing loyalty features and identify growth opportunities.
• Develop strategic roadmap for loyalty and rewards aligned with business goals.

Skills

Product lifecycle management

Cross-functional teamwork

Data analysis

Market trend analysis

Customer experience enhancement

Job description

Overview

We are hiring for one of our ecosystem projects - a cryptocurrency exchange. We are seeking a Senior Product Manager to collaborate with engineering, design, analytics, and marketing teams to guide loyalty and rewards products from concept to launch, ensuring timely and seamless delivery. You’ll gather user feedback and analyze performance to shape feature enhancements and new offerings, while staying ahead of market trends and competitors to keep programs innovative and valuable. You’ll optimize current loyalty features, identify growth opportunities, and steer the strategic roadmap to align with broader business goals. This role is ideal for a data-driven professional with a passion for digital finance, balancing user needs with business objectives through strong cross-functional teamwork.

In this role, you will

• Collaborate with engineering, design, analytics, and marketing teams to oversee the product lifecycle from concept to launch.
• Collect user feedback and analyze performance to drive feature enhancements and new development.
• Stay informed on market trends and competitors to keep loyalty programs innovative and valuable.
• Optimize existing loyalty features while spotting opportunities for growth and improvement.
• Develop and steer the strategic roadmap for loyalty and rewards, aligned with business goals.

You might thrive in this role if you have

• 6+ years of product management experience, ideally in loyalty, rewards, or engagement.
• A data-driven mindset to track KPIs and objectives effectively.
• Strong communication skills and ability to work with diverse, cross-functional teams.
• Proven ability to balance customer needs with business goals in a fast-paced setting.
• Experience in Fintech/Payment companies is highly preferred.
• Passion for innovating loyalty in digital finance.
• A proactive, solution-focused approach to enhancing customer experience.