Senior Process Executive - Provider Relations - Cantonese

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm based in Kuala Lumpur is seeking a candidate to provide administrative support in network provider relations. Responsibilities include generating reports, onboarding new providers, and managing contract details. Ideal candidates should have at least one year of experience in a similar role along with strong communication and analytical skills.

Qualifications

• 1 year of experience in provider relations or health insurance.
• Willingness to accept new challenges.
• Presentable and mature presentation.

Responsibilities

• Provide administrative support including report generation and system updates.
• Generate reports and network summaries on a regular and ad hoc basis.
• Handle movement notices and update internal systems.
• Support the onboarding of new providers.
• Check claims status and handle enquiries from network providers.

Skills

Communication skills

Negotiation skills

Analytical skills

Problem-solving skills

Detail-oriented

Job description

Summary

Provide administrative support including but not limited to report generation / system updates & maintenance / claim status checking / calls to network providers as ad hoc request / maintenance of network summaries / voucher request handling.

Key Roles and Responsibilities

• Generate different reports and network summaries on regular and ad hoc basis.
• Handle movement notices and update internal systems.
• Create and maintain provider records, provider related codes and contract details in internal systems.
• Support onboarding of new providers.
• Send notification email to internal parties on "Large Hospital Claim" cases.
• Handle contract renewals and maintain system reference data.
• Check claims status upon receiving enquiries from network providers.
• Ensure all data entries and system updates are accurate and completed on time.
• Make calls to network providers upon ad hoc request.

Experience

• With 1 year of experience in provider relations or health insurance
• Good communication and negotiation skills
• Good analytical and problem solving skills
• Detail-minded
• Willing to accept new challenges
• Presentable and mature presentation

About Cognizant

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.