Senior Process Executive - Provider Relations - Cantonese

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm located in Kuala Lumpur is seeking an administrative support professional to handle provider relations, generate reports, and update systems. Ideal candidates should have at least 1 year of experience in health insurance, possess strong communication skills, and be detail-oriented. This role offers a dynamic work environment with new challenges.

Qualifications

• 1 year of experience in provider relations or health insurance.
• Good communication and negotiation skills.
• Detail-minded and presentable.

Responsibilities

• Generate different reports and network summaries on regular basis.
• Handle movement notices and update internal systems.
• Check claims status upon receiving enquiries from network providers.

Skills

Communication skills

Negotiation skills

Analytical skills

Problem solving skills

Attention to detail

Job description

Summary

Provide administrative support including but not limited to report generation / system updates & maintenance / claim status checking / calls to network providers as ad hoc request / maintenance of network summaries / voucher request handling.

Key Roles and Responsibilities

• Generate different reports and network summaries on regular and ad hoc basis.
• Handle movement notices and update internal systems.
• Create and maintain provider records, provider related codes and contract details in internal systems.
• Support onboarding of new providers.
• Send notification email to internal parties on "Large Hospital Claim" cases.
• Handle contract renewals and maintain system reference data.
• Check claims status upon receiving enquiries from network providers.
• Ensure all data entries and system updates are accurate and completed on time.
• Make calls to network providers upon ad hoc request.

Experience

• With 1 year of experience in provider relations or health insurance
• Good communication and negotiation skills
• Good analytical and problem solving skills
• Detail-minded
• Willing to accept new challenges
• Presentable and mature presentation

About Cognizant

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.